Operations Expert

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern confident and effortless style whether dressing for work everyday or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores 50 Bonobos Guideshops and online at and Responsibilities The Operations Expert will assist in providing a great in-store shopping experience for our retail customers by leading the merchandise flow processes confirming the product is available and sized. Providing coaching and training for stockroom associates as needed. Process shipping and receiving orders according to Express time and efficiency standards. Replenish product as needed. Process freight and sensor product. Maintain a clean and organized stock room to ensure safe and efficient merchandise processing from stock room to floor. Coordinate product pricing and markdowns. Provide check-out support to customers as needed. Process fulfillment transactions quickly and accurately to ensure customer satisfaction. Share information on product promotions and loyalty programs. Assist Sales Associates during onboarding and training. Assist with product launches changes according to company SOP. Assist customers as needed on the sales floor with locating product and or online orders. Deliver on all aspects of the customer experience model. Other essential functions may occur as directed by your supervisor. Required Experience & Qualifications Education: High School or Equivalent Years of Experience 0 - 2 relevant job experience minimum 6 months Meets defined availability criteria including nights weekends and non-business hours Proficient in use of technology iPad registers Critical Skills & Attributes Demonstrates strong customer service skills Strong verbal and written communication skills specifically with customers sales leadership team and associates Demonstrated collaborative skills and ability to work well within a team Ability to multitask and handle multiple customers and or processes at once. Benefits And Compensation Medical pharmacy dental and vision coverage 401k and Roth 401k with Company match Merchandise discount Paid Time Off Parental leave for new moms and dads For part-time associates PHOENIX is partnering with LIG Solutions to help associates obtain individual insurance coverage that best fits their needs and budget including major medical dental vision supplemental insurance life Insurance and more. Additionally part-time associates may be eligible to receive paid sick leave public health emergency leave and to participate in the 401k and Roth 401k with Company match. Part-time associates are also eligible to receive an Express merchandise discount participate in our Learn & Earn incentive program and choose voluntary benefits through YouDecide. Actual compensation offered is dependent upon a number of factors including but not limited to work location education relevant skills and experience of the candidate. An equal opportunity employer PHOENIX does not discriminate in recruiting hiring or any other terms conditions of employment hiring on the basis of any federal state or locally protected characteristic PHOENIX only hires individuals authorized for employment in the United States PHOENIX is committed to providing reasonable accommodation to individuals with disabilities If you need an accommodation to search and apply for a job position due to a disability please call View phone number on click.appcast.io and say Associate Relations or send an e mail to View email address on click.appcast.io and let us know the nature of your request and your contact information. #J-18808-Ljbffr EXPRESS