Site Manager

Candidates who receive an offer will be required to successfully complete a background check and drug test as a condition of employment.
Job Title: Site Manager
Location: Salt lake City, UT (Onsite)
Duration: 2 months Contract ( Temp to Perm)
Mon-Fri, 8:00am - 5:00pm

Overview

• Responsible for the daily operations of a small-to-medium site, managing a team of 3 employees while supporting print production, print order tracking, and mailroom activities.
• Oversees print, mail, copy, courier, imaging, hospitality, and managed print services while ensuring service quality, operational efficiency, customer satisfaction, and achievement of service level agreements.
• Provides leadership, employee development, performance management, and operational support in a customer-facing environment.

Responsibilities

• Manage and prioritize daily site operations, production workflows, and competing priorities.
• Supervise, train, cross-train, coach, counsel, and evaluate team members to improve performance and productivity.
• Conduct performance reviews, employee counseling, career development planning, and individual development plans.
• Create a positive, customer-focused work environment that supports employee engagement and retention.
• Assist with print production, mailroom activities, production scheduling, and order tracking.
• Ensure achievement of service level agreements, quality standards, audit requirements, and production deadlines.
• Monitor production labor and quality control performance to meet operational goals.
• Match staffing resources, employee skills, and equipment availability to production demands.
• Maintain daily customer contact and develop a strong understanding of customer requirements.
• Gather customer feedback, support satisfaction initiatives, and contribute to business retention efforts.
• Identify service gaps, process improvement opportunities, and operational efficiencies.
• Prepare reports, customer presentations, business reviews, and operational documentation.
• Coordinate with internal teams regarding pricing, orders, invoicing, and service-related issues.
• Support and utilize established service excellence tools, processes, and best practices.
• Operate and support production printers, color oversized printers, and related equipment.
• Perform additional duties as assigned.

Requirements

• High school diploma or GED required.
• 3-5 years of experience in a related field, including print production, mail services, office services, or business operations.
• Minimum 2 years of management or supervisory experience strongly preferred.
• Previous management experience in a print, copy, shipping, or business services environment such as Staples, Office Depot, or FedEx Office preferred.
• 3-5 years of customer-facing experience required.
• Demonstrated knowledge and understanding of technology.
• Proficiency with Microsoft Office 360.
• Strong leadership, team-building, and motivational skills.
• Strategic thinking and complex problem-solving abilities.
• Professional customer service, communication, and presentation skills.
• Ability to present information to medium-sized groups.
• Valid driver's license required; occasional driving may be necessary.
• Ability to stand, walk, bend, reach, stretch, climb, and perform physical tasks throughout the workday.
• Ability to lift and move materials and equipment weighing up to 50 lbs.
• Comfortable working in an office and production environment with frequent use of computers, printers, and related equipment.

Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.