Customer Service Representative

Full-Time Customer Service RepresentativeBe the first smile they see. The voice they trust. The heart of our front desk.At Harbor Point Animal Hospital, we're a team that leads with compassion, connection, and care. As a full-service animal hospital offering everything from wellness exams to surgery for companion animals, we pair cutting-edge technology with a close-knit, supportive team. We've been AAHA-accredited since 2017 and were recently named the 2025 AAHA Accredited Practice of the Year, and we're proud to deliver gold-standard veterinary care while making every client and patient feel seen, heard, and valued.We're looking for a full-time customer service representative to bring warmth, efficiency, and energy to our front desk.What You'll DoGreet clients and patients with warmth and professionalism, in person and over the phoneSchedule and confirm appointments, keeping the day running smoothlyMaintain accurate patient records and update charts in our digital systemsAnswer client questions with clarity and calm, especially when pet parents are stressedProcess payments and handle day-to-day front-desk administrative tasksCoordinate between clients and the clinical team so nothing falls through the cracksHelp create a five-star experience from the first phone call to the final tail wagWhat We're Looking For1-2 years of customer service or veterinary front-desk experienceA people person who loves creating great client experiencesOrganized and detail-obsessed, comfortable juggling appointments, records, and communicationA calm, kind multitasker who stays cool during the busiest momentsTech-savvy and confident navigating digital systems and patient chartsA clear, compassionate communicator, especially under pressureEager to grow in a hospital that invests in training, CE, and team cultureScheduleFull-time, day shift10-hour shiftsRotating weekendsHoliday coverage as part of the rotationWhy Join Harbor Point Animal Hospital?We treat every pet like family and every team member like gold. Our full-service hospital combines cutting-edge medicine, AAHA-accredited standards of care, and a genuine sense of compassion, and we're equipped with the tools and resources needed to do your best work. In 2023, we were honored with a Lake Normy Award from Lake Norman Publications, recognizing our commitment to the pets and families we serve. Here, it's not just about what we do, it's how we do it: relationships over transactions, teamwork over ego, and curiosity, learning, and leveling up together. Not from around here? No problem! We are located in beautiful Mooresville, close to many coffee shops, walkable parks, and a large variety of restaurants to check out on break.The perks + benefits we believe you should feel as supported as you make our clients feel. We offer:Competitive pay, based on experienceFree virtual mental health for your household (ages 13+)Medical, dental, vision, and life insuranceGenerous CE allowance + paid CE timeUniform allowancePet care discounts for your personal petsPTO, floating holidays, parental leave, and military leaveA robust Employee Assistance Program (from finances to wellness and everything in between)Access to Encore Vet Group's library of training, CE, and career development resourcesA 401(k) with up to 5% company match.Want to work somewhere you can grow, belong, and be part of something special? Apply today! Encore Vet Group