Federal Field Service Manager

Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department Overview At Motorola Solutions, we help people be their best in the moments that matter most. We help firefighters see around buildings and police officers see around street corners. Our work is very meaningful, impactful, and cutting edge and we invite you to explore it. Motorola Solutions is a world leader in the field of professional mobile communications systems with an impressive heritage of technological innovations and a global base of installed systems. The group's main business is the implementation of mission critical digital mobile communication systems for Government & Public Safety Communications customers. Job Description The Onsite Federal Field Services Manager, based in Washington, D.C., provides technical oversight and strategic direction for a team of Field Engineers and Service professionals. This role ensures the architectural maintenance and operational integrity of mission-critical backhaul infrastructures, including ASTRO 25, WAVE VOIP, and related technologies. As a key leader, the manager oversees field service technicians and technical system managers, ensuring the secure, efficient management of IP networks for federal, state, and local government agencies. Manage strategic planning for event builds. Collaborate to define strategy, establish implementation methodologies, and ensure alignment with technical requirements. Assist in the architecture design and lifecycle management of mission-critical ASTRO 25 backhaul networks and adjacent technologies. Continue documentation standards, including the creation of detailed network diagrams and technical drawings. Evaluate third-party vendor hardware and provide rigorous oversight of subcontractors to ensure adherence to design requirements and project schedules. Manage team resources and personnel assignments to fulfill contractual obligations and support mission-critical operations. Conduct comprehensive network topology assessments, performance reporting, and advanced diagnostic troubleshooting. Lead the engineering community in adopting and maintaining best practices for network design and operational excellence. Candidate Skill: Demonstrate proficiency in comprehensive network architecture and design methodologies. Extensive background in the diagnostic evaluation and performance assessment of active network infrastructures. Professional certifications such as Juniper Network Certified Internet Associate (JNCIA), Nokia Routing Specialist I (NRS I), or equivalent industry credentials are highly preferred. Advanced expertise in routing protocols, including BGP, OSPF, ISIS, and other relevant technologies. Practical experience in the strategic design and deployment of MPLS solutions. In-depth knowledge of LAN switching protocols and their implementation. Technical proficiency with hardware from leading vendors such as Juniper, Nokia, and HP. Comprehensive understanding of various transport media, including Metro Ethernet, Frame-Relay, and SONET. Substantial knowledge regarding physical layer technologies, specifically fiber, copper, and microwave backhaul. Prior experience managing Motorola ASTRO 25 system architectures. Technical mastery of Microsoft Office Suite, Visio, and Google Workspace applications is required. Skillful use of command line and GUI-based interfaces for equipment provisioning and configuration. Familiarity with Network Management Applications is strongly preferred. Self-directed professional with superior interpersonal skills and exceptional written and verbal communication abilities. Commitment to collaborative engagement and building strong partnerships with colleagues, customers, and external vendors. Aptitude for mastering MSI internal processes, product portfolios, and network management solutions. Sophisticated knowledge of ASTRO 25 wide-area voice and data systems, encompassing OTAR/OTAP, MoM, and CAC-PIV cyber security technologies. Candidate Requirements: This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers. Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contract(s) Must be willing to obtain a DHS Public Trust Clearance Must be able to be onsite daily at the customer's location in Washington, D.C. #LI-CC1 Target Base Salary Range: $90,000 - $120,000 USD Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. Basic Requirements Bachelors degree OR 3+ years of experience with one or more of the following: LMR, RF Systems, Radio Communications, Radio Frequency, Management, Motorola equipment, Wired/Wireless Communication Systems, IT Systems, Telecommunications, Public Safety, Engineering, Networking Equipment, IP Networking, Solutions Architecture, ASTRO 25, P25, WAVE VoIP, or Military experience Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contract(s) Travel Requirements Under 10% Relocation Provided None Position Type Experienced Referral Payment Plan Yes Our U.S. Benefits include: Incentive Bonus Plans Medical, Dental, Vision benefits 401K with Company Match 10 Paid Holidays Generous Paid Time Off Packages Employee Stock Purchase Plan Paid Parental & Family Leave and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you. MOTOROLA SOLUTIONS OVERVIEW At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Learn more at If you are a current Motorola Solutions employee, please click this link to apply through your Workday account.