DENTAL FRONT DESK RECEPTIONIST-BILINGUAL

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ORGANIZATION

The mission of Ravenswood Family Health Network (RFHN) is to improve the health of the community by providing culturally sensitive, integrated primary and preventative health care to all, regardless of ability to pay or immigration status, and collaborating with community partners to address the social determinants of health.

Ravenswood Family Dentistry (RFD) is a dental clinic located in East Palo Alto. We offer dental care to people of all ages, regardless of their ability to pay. As a multi-cultural community dental clinic, our goal is to provide excellent dental care to our patients.

POSITION SUMMARY

Under the supervision of the Dental Front Office Manager and the Dental Director, the Dental Clinic Receptionist is responsible for liaison between the Dental Clinic and patients. Answers phones, greets, registers and schedules patients. Updates patient identification, contact, insurance and eligibility information. Assists patients or arranges for assistance with applications for insurance. Answers patients non-clinical questions. Collects and enters data. Reports that patient has arrived to back office. Collects fees, as appropriate. Is bilingual English/Spanish.

DUTIES AND RESPONSIBILITIES

To be performed in accordance with RFHN Policies and Procedures

1. Dental Reception/Patient Check-in/out duties.
2. During the COVID-19 pandemic, is also tasked with Screener duties:
   • Ensures that each individual is properly screened for infectious disease;
   • Ensures that everyone utilizes personal protective equipment/masks.
3. Greets patients and visitors in a prompt, courteous and respectful manner.
4. Answers phones, provides information, takes messages and/or directs calls to appropriate individuals.
5. Checks patients in, updates information, and verifies insurance eligibility.
6. Schedules and confirms appointments.
7. Follows up with patients who have missed appointments and reschedules as appropriate.
8. Posts patient payments and prints information for patients as needed.
9. Maintains the lobby in orderly manner.
10. Assists with various administrative functions of the center as appropriate and as time permits.
11. Participates in appropriate health promotion/disease prevention activities, both onsite and offsite as required.
12. Participates in quality improvement programs and initiatives.
13. As directed by a supervisor, performs other related and/or necessary tasks to achieve organizational and programmatic goals and objectives.
14. Other duties as assigned and requested.

QUALIFICATIONS

• High School Diploma or GED certificate.
• Current CPR/Basic Life Support certification required.
• Bilingual/biliterate English/Spanish required.
• Bilingual/biliterate English/Tongan or Samoan highly desirable.
• Knowledge of dental terminology and minimum 1 year of dental office experience required.
• Excellent customer service skills and professional demeanor; courteous and respectful phone skills.
• Understands and can utilize Windows and Dentrix computer systems.
• Has a basic understanding of dental procedures and next appointments, and is able to convey this information to patients.
• Team player, quick learner, flexible with the ability to adjust pace to the needs of the office.
• Experience working effectively with a multi-cultural and economically diverse population.
• Ability to work with all types of clients regardless of their race, immigration, housing or financial status.
• Commitment to support and implement the philosophy, goals, and objectives of RFHN.
• Up to date with COVID-19 vaccines per current CDC guidelines strongly recommended.

The pay range for this position is $24.00 to $34.00 per hour. However, the final base pay will be determined upon a number of individualized factors such as (but not limited to) the scope and responsibilities of the position, job-related knowledge, skills, experience, education and certification levels, and departmental budget. We also consider internal equity with our current employees when making final offers.

Ravenswood Family Health Network is an equal opportunity employer.