Patient Experience Specialist I

The Atlantic Vision Partners Way

At Atlantic Vision Partners, we want our employees to love coming to work and doing what they love helping our patients see more clearly! We provide our employees with continued support through:

• On-Site Training
• Unlimited career growth opportunities within our 45 clinics in Virginia, North Carolina, and Tennessee
• Paid Certified Accreditations, and
• Unmatched resources like in-house tools to help serve our patients.

Come where you can flourish!

Your Mission

We are seeking a reliable and detail-oriented Patient Experience Specialist I to join our eye clinic. Responsibilities include welcoming clients, managing calls, and efficiently handling patient check-ins and check-outs. The ideal candidate possesses strong computer skills, typing proficiency, and a passion for creating positive patient experiences through empathy.

What You'll Do

Answer incoming calls on a multi-line phone system, respond to inquiries, and make outbound calls to patients promptly and courteously

Register patients and verify patients' records are up-to-date and accurate

Verify personal and insurance information for services and procedures

Schedule appointments and procedures

Reschedule missed appointments and cancellations

Process medical record requests

Collect and process payments from patients

Conduct daily reconciliation of cash reports and monies collected

Complete other functions as requested by management

Requirements

What You Bring

Strong communication, outgoing, and positive interpersonal skills

Healthcare and service industry experience preferred

Empathetic personality with attention to patient's needs

Strong organizational skills with attention to detail; ability to prioritize tasks

Ability to work as a team member and uphold organizational standards and values

Demonstrated computer literacy REQUIRED

Excellent judgment, dependability, and diligence

Demonstrated high ethical standards and integrity

Demonstrated accuracy and thoroughness; monitors own work to ensure quality

Customer and patient service orientation: prompt response to patient needs and ability to manage difficult or emotional customer situations with tact, empathy, and diplomacy

Professionalism: displays positive outlook and pleasant manner, does not instigate, or participate in office gossip or negativity, keeps commitments, dresses appropriately, and is well-groomed

Ability to work cooperatively in group situations; offer assistance and support to coworkers, actively resolve conflicts, inspire the trust of others, and treat patients and coworkers with respect

High School diploma or GED, associate degree preferred

Willingness to submit to a background check (drug screen for Ambulatory Surgery Centers only)

Benefits & Perks

We've got you covered in more ways than one! As a full-time employee, you receive medical, dental, vision, a 401k plan, long-term disability, and life insurance. Pay is determined based on qualifications and experience. You will also get:

• No nights or weekends = work/life balance
• Paid uniforms
• Paid vacation and holidays (+ two floating holidays)
• Tuition reimbursement opportunities
• Referral bonus opportunities
• Discount on designer eyewear
• Paid certified accreditation program

Physical Requirements:

Exerting up to twenty-five pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers.

Must have close visual acuity to perform an activity including viewing a computer terminal, extensive reading, interpretation, etc.

Must be able to be stationary for prolonged periods of time.

Cognitive Requirements:

Executes tasks independently.

Learns and memorizes tasks.

Maintains concentration/focus on tasks.

Performs task in a demanding environment requiring multi-task and prioritize work.

Must be comfortable working and interacting with large groups of people daily.

Compliance training and testing is required annually and as needed.

Ready to Join Our Team?

Apply Now!

Atlantic Vision Partners provides equal employment opportunities and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.