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Senior IT Support Engineer

Renson

Ervaren IT Support Engineer

Als ervaren IT Support Engineer ben je het aanspreekpunt voor complexe en basis IT-gerelateerde vragen en bied je essentiële ondersteuning in het dagelijkse operationele beheer van onze uitgebreide en dynamische IT-infrastructuur. Je maakt deel uit van een jong en internationaal IT-infrastructuurteam met het hoofdkantoor in Waregem, België. Een belangrijke focus binnen deze functie ligt op geavanceerd beheer van Microsoft Intune en modern endpoint management.

Belangrijkste verantwoordelijkheden:
  • Behandelen van inkomende tickets op tweede en derde lijn, lokale verzoeken registreren, analyseren en prioriteren, IT-service desk collega's helpen bij het oplossen van deze verzoeken binnen een ITIL-gebaseerd kader.
  • End-to-end beheer via Microsoft Intune.
    • Compliance policies, configuration profiles en security baselines
    • Software deployments
    • Advanced troubleshooting van Windows, iOS, macOS, Linux en Android endpoints
  • Beheren van gebruikersaccounts, profielen, mailboxen, gebruikersrechten en printers.
  • Beheren van printomgevingen.
  • Beheren, opzetten en onderhouden van conference systemen, wifi systemen.
  • Uitvoeren van documentatie- en beheeractiviteiten voor hardware, software en mobiele contracten in ons documentatie platform.
  • Rapporteren aan de Team Lead IT Support en fungeren als technische sparringpartner.
Jouw profiel:
  • Diepgaande kennis van Microsoft Intune, modern endpoint managementconcepten.
    • Configuration profiles
    • Compliance policy,
    • Software deployment
    • Security
    • Enrollment/managemend van verschillende operating systemen
  • Diepgaande kennis of ervaring met onderstaande systemen
    • Windows 10/11 (zeer goede kennis)
    • macOS
    • iOS
    • Android
    • Linux
  • Goede kennis van Microsoft 365, inclusief Teams, Exchange Online.
  • Goede kennis Active directory, Entra ID, group policy en printerbeheer.
  • Goede kennis PowerShell.
  • Basis Kennis telefonie systemen.
  • Goede of basis kennis wifi beheer.
  • Basis kennis serversystemen en virtualisatieplatformen (VMware, MS Windows Server).
  • Basis kennis netwerken en protocollen (switching, DHCP, DNS, TCP/IP).
  • Basis kennis Azure VDI
  • Uitstekende communicatieve vaardigheden en het vermogen om goed samen te werken met diverse persoonlijkheden
  • Vloeiend in Nederlands en Engels.
  • Bachelor diploma of gelijkwaardige expertise door uitgebreide ervaring.
  • Een grote interesse om meer te leren
Wat wij bieden:
  • Een zelfstandige functie binnen een snelgroeiend internationaal bedrijf, met realistische carrièremogelijkheden.
  • Een contract van onbepaalde duur en een competitief salarispakket afgestemd op je ervaring en potentieel.
  • De kans om deel uit te maken van een groeiend internationaal IT-team dat zowel prettig als efficiënt is om mee te werken.
Vacancy posted 5 days ago
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