Fulfillment Supervisor

Fulfillment Supervisor

Saddle Creek Logistics Services succeeds by promoting a diverse, friendly, and respectful teamwork environment. As a vital service provider, we not only make a difference in our community but offer our associates opportunities to enhance their skills, build meaningful careers and end each day with a sense of accomplishment. If you're looking for a family-oriented company that lives by its values and offers competitive pay and benefits, join our team today.

Benefits:

Benefits package including medical, dental, vision, HSA, and medical reimbursement

Annual bonus eligibility

401(k) match

Vacation and holiday pay

Employee assistance and identity theft protection

Career development and opportunity for internal promotions

Tuition reimbursement for further education

Company paid life insurance and short term disability

Location: Buena Park, CA Shift: Mon - Fri, 6:00 am - 2:30pm

The Fulfillment Supervisor is responsible for leading a team of associates in a fast-paced, multi-client fulfillment operation. This role oversees daily execution across safety, productivity, quality, inventory accuracy, order accuracy, customer service, employee engagement, and service-level performance. The ideal candidate will bring hands-on fulfillment experience across multiple business channels, including B2C, B2B, omni-channel fulfillment, wholesale, retail, and e-commerce fulfillment. The Fulfillment Supervisor works closely with site leadership, support teams, and client-facing partners to ensure operational excellence, consistent execution, and overall facility success.

What you will do:

• Lead, coach, and develop a team of 10 - 20 hourly associates in a fast-paced warehouse and fulfillment environment
• Support multiple fulfillment channels, including B2C, B2B, omni-channel fulfillment, wholesale, retail, and e-commerce order profiles
• Oversee daily fulfillment activities, including receiving, putaway, picking, packing, quality checks, staging, shipping, and returns as assigned
• Partner with internal teams and clients to support supply chain needs, fulfillment requirements, and service-level expectations
• Drive performance by meeting or exceeding productivity standards, order accuracy, inventory accuracy, shipping deadlines, and cost control expectations
• Monitor fulfillment KPIs such as order fill rate, pick accuracy, inventory accuracy, on-time shipment, dock-to-stock time, units per hour, and service-level compliance
• Use WMS/OMS reporting and operational data to identify gaps, resolve issues, adjust labor, and support daily decision-making
• Promote LEAN principles, continuous improvement, and a culture of accountability, teamwork, and operational excellence
• Maintain a clean, professional, and safe work environment while supporting SCLS corporate safety goals
• Communicate expectations, priorities, performance updates, and improvement opportunities clearly and consistently
• Conduct performance discussions, annual reviews, and associate development conversations as needed

Our ideal candidate will have:

• 2+ years of leadership experience in warehouse, fulfillment, distribution, logistics, or e-commerce operations, with a demonstrated ability to lead teams and manage change
• Hands-on experience supporting fulfillment operations for B2C, B2B, omni-channel fulfillment, wholesale, retail, or multi-client distribution environments
• Strong knowledge of order fulfillment processes, including picking, packing, shipping, returns, inventory control, order accuracy, and service-level expectations
• Experience using WMS/OMS systems and operational reporting to manage performance, labor planning, inventory accuracy, customer requirements, and daily execution
• Strong communication skills with the ability to collaborate across teams, motivate associates, and communicate priorities clearly
• Demonstrated problem-solving and decision-making skills with the ability to remove obstacles and drive results
• Ability to thrive in a fast-paced environment while maintaining focus on safety, quality, productivity, and customer service
• Strong organization, follow-up, and multitasking skills with the flexibility to support changing business needs
• Intermediate proficiency with Microsoft Office and warehouse technology systems

It's not required, but it would be even better if you have:

• Bachelor's Degree in Supply Chain, Logistics, Operations Management, Business, or related field
• Lean Six Sigma, continuous improvement, or process improvement training and experience
• Experience in a 3PL, multi-client, e-commerce, small-parcel, retail, wholesale, or omni-channel fulfillment environment
• Experience with small parcel carriers, routing guides, compliance requirements, labeling, ASN/EDI expectations, and customer-specific fulfillment requirements
• Supply chain, logistics, or third-party logistics experience is strongly preferred

Salary Level

• $70,000.00 – $76,000.00 Salary is commensurate to experience and location.

Saddle Creek is an Equal Opportunity employer and an Affirmative Action employer, as required by law. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breastfeeding and related medical conditions), mental or physical disability, medical condition, military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders.

Saddle Creek is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability to search and apply for a career opportunity, please send an e-mail to View email address on click.appcast.io and let us know your contact information and the nature of your request.