Debit Card Specialist

Job Description

Job Description

Join Mercantile Bank as a Full-Time Debit Card Specialist , where your role will be pivotal in driving customer satisfaction and innovation within our banking services. This position offers the exciting opportunity to engage with technology and financial products that are shaping the future of banking. Collaborate with a dynamic team that values problem-solving and excellence, all while maintaining a customer-centric approach.

Why Mercantile Bank?

Mercantile Bank was founded by entrepreneurs who believed building strong relationships and communities is accomplished through collaboration and innovation. It's more than being a financial institution, it's being a trusted ally and community partner. As Michigan's largest community bank, our roots are deeply embedded in the diverse communities we serve. Our commitment to our customers and community is at the core of all we do.

As an employee of Mercantile Bank, you will receive competitive compensation, bonus opportunities, and best-in-class benefit options. With a minimum of 3 weeks' vacation, sick time, 11 paid holidays, generous 401k match of 5%, company paid life insurance, tuition reimbursement, IVF and adoption assistance, zero-interest loans for fitness equipment and business attire, discounted bank services, employee stock purchase plan, 529 savings plans, health savings accounts, flexible spending accounts, legal protection, exceptional training and development opportunities, and encouragement to connect with community through volunteer opportunities.

A Look into Your Day

You start by reviewing the day's queue and key reports, then prioritize items that impact customers immediately. Throughout the day, you follow up on open questions and confirmations, aiming to close the loop by end of business day with courteous, well-documented communication. You set aside focused time to complete department routines-balancing, report validation, and customer-related maintenance verification.

As requests come in, you coordinate smoothly with coworkers, other departments, and vendors, keeping messages clear, concise, and professional. You also build in time for monthly audit support, required training, and manager-directed initiatives. Periodically, you contribute to workflow documentation and special projects, and you may participate in bank-sponsored community events that promote Mercantile Bank.

Role Summary

As a Debit Card Specialist, you will support Debit Card Services by ensuring accurate card maintenance, timely issue resolution, and a consistently high standard of service for internal and external customers. This role exists to protect the customer experience, reduce operational risk, and keep debit card processes running smoothly.

Key responsibilities include processing debit card updates and adjustments, completing daily balancing and reporting, producing customer notices/letters, supporting monthly audit activities, and assisting with special projects and workflow documentation. You will also partner with teammates, other departments, and vendors while complying with all laws, regulations, and bank procedures.

Required qualifications/skills:
- 1–3 years of relevant experience; prior bank card operations experience preferred
- Customer service, data entry, and strong attention to detail
- Clear verbal/written communication and sound problem-solving skills
- Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint)
- Experience with Fiserv/Navigator/Director/EFT preferred
- Personal mobile device available for system sign-in and emergency procedures

Schedule:

Monday – Friday 8:00am – 5:00pm. Hybrid work ability after initial training period.

Job Posted by ApplicantPro