Server - Spencer Manor Winery

Job Description

Job Description

Come join our team! Spencer Manor Winery in beautiful Saint James, MO is looking for a server. Must be friendly, punctual, and a team player. Restaurant experience preferred but not required. We are a fast paced, busy winery restaurant that takes reservations and has a waitlist.

Please include current availability in response. Must have weekend availability. Preference given to those with open availability.

Job Requirements for the Server position:

• At least 18+ years of age.
• At least 1-year of experience in the hospitality experience.
• Ability to work nights including weekends/holidays.
• Alcohol and wine knowledge a plus
• Knowledge of Restaurant POS Software
• Ability to understand and work with a sense of urgency.

Job Qualifications:

• Must be dressed neatly and well-groomed in company approved uniform.
• Must be able to operate P.O.S. computer system, make change correctly and make credit card transactions accurately.
• Must be able to deliver plates, food and clear tables, which may require lifting of up to 30 lbs.
• Walk or stand most of a 6-8 hour shift.
• Able to reach, bend, stoop and perform cleaning duties.
• Professional phone skills. Must be able to hear well with loud background noise, in order to answer the telephone and respond to guest requests.
• Must be able to calmly respond to angry guests and notify a manager immediately if the matter cannot be corrected in a timely manner.
• Able to lift and carry supplies and bus tubs of up to 50 lbs. Up to 20 times per shift.
• Must be able to clearly communicate guest’s needs to other employees including bussers, hostesses, and managers.

Summary of Server Responsibilities

Interact with guests to ensure exemplary service in an efficient manner. Take orders, serve food and drinks, answer inquiries about the menu and comply with the wishes of the guest, as well as suggestively sell food and drinks. Work closely with Bussers, Host Team and Bartenders to ensure guests receive excellent service.

Responsibilities | include but not limited

• Perform all duties and responsibilities in a timely and effective manner with a sense of urgency.
• Answer questions about food and drinks including entrée ingredients, preparations, and accompanying items.
• Promptly greet newly seated guests in a friendly manner.
• Accurately take orders and upsell menu items such as snacks, small plates, large plates, beverages, and desserts.
• Properly and quickly enter orders on the POS computer system.
• Attend to guests’ needs when delivering food and check back with guests to ensure their satisfaction.
• Ensure guests’ expectations have been exceeded. Professionally resolve food or service issues.
• Maintain table appearance by pre-bussing, checking drink levels, removing clutter, and providing extra napkins if necessary.
• Promptly accept payment and follow appropriate accounting procedures.
• Uphold and maintain high quality customer service and hospitality.
• Set up & take down wait stations according to opening and closing procedures.
• Keep immediate supervisor informed of significant issues and take prompt corrective action.
• Maintain a favorable working relationship with all other company team members to foster and promote a cooperative and harmonious working atmosphere.
• Keep wait stations clean. Monitor cleanliness of restrooms and outside perimeter of building.
• Empty trash, sweep, mop &/or vacuum the restaurant floor when there is no support (hostess, bussers) available.

General Training Points:

• Always wear a genuine smile – enjoy yourself!
• Treat each guest as you would like to be treated, make the guest comfortable.
• Personalize your “Thank yous”.
• Suggest appropriate wine pairing
• Show off your menu knowledge – suggest specific items such as your favorites or popular items using descriptive words in your recommendations.
• Work on the service basics (hospitality, knowledge, professionalism, timing, anticipation)
• Work on service awareness (smile, speed, teamwork, guest feedback).
• Organization is your key to success – develop a system.
• Communicate as you move through the restaurant (safety).
• Be aware of surrounding tables – Teamwork!
• Always be professional – maintain a positive attitude (even in busy times).
• Guest satisfaction and exceptional service is your priority.
• A dissatisfaction is an opportunity to impress the guest by correcting the problem (get a manager involved).
• Review proper table set-ups.

Job Types: Full-time, Part-time 

Physical Setting:  Upscale Experience based Winery

Schedule : Day shift, Night shift, Weekend availability

Ability to commute/relocate:  Required

Experience:  Restaurant experience: 1 years (Required) 

Shift availability:  Nights & Weekends (Required)