Assistant Property Manager

Benefits Bonus based on performance Health insurance Paid time off 401(k) matching About ESRA Management LLC ESRA Management LLC is a full‑service real estate management company founded in 1925 — and we are still here, still growing, and still committed to the communities we serve. Rooted in Harlem and Northern Manhattan, we manage a portfolio of cooperatives, condominiums, and multifamily residential buildings across three boroughs of New York City. We are continuously growing our business year after year and are preparing for more growth. The Role The Assistant Property Manager (APM) works directly under the Property Manager and is a core member of the building operations team. This is a hands‑on role that touches every part of day‑to‑day property management — from resident relations and vendor coordination to compliance, collections, and administrative oversight. The right candidate does not wait to be told what to do. They see what needs to happen, communicate proactively, and take pride in keeping operations running without gaps. If you are organized, people‑oriented, and driven by solving problems rather than avoiding them, this role is for you. What You’ll Do Resident Relations & Communication Serve as a primary point of contact for resident inquiries, concerns, and complaints — responding with professionalism and urgency Communicate proactively with tenants on building updates, maintenance schedules, and policy matters Address and elevate issues appropriately, ensuring no concern falls through the cracks Operations & Maintenance Coordination Coordinate with vendors, contractors, and building staff to facilitate repairs, maintenance, landscaping, and building services Inspect property conditions regularly and flag issues before they limit potential escalation Track open work orders and ensure timely completion and follow‑up Administrative & Financial Collect monthly rent and fees; maintain accurate records of payments and rental activity Manage resident files, lease renewals, property registrations, and compliance documentation Support budgeting, accounts payable tracking, and financial reporting under PM direction Assist with advertising, unit showings, and applicant coordination Compliance & Reporting Maintain awareness of local housing regulations, anti‑discrimination laws, and agency requirements (HPD, DOB, DHCR) Report all material issues, violations, or concerns to the Property Manager promptly and completely Support the Property Manager in preparing owner/board communications and reports What We’re Looking For Skills & Attributes Strong communicator — written, verbal, and across platforms (email, text, property management software) Highly organized with sharp attention to detail and the ability to manage competing priorities Customer‑service mindset — you genuinely care about the experience of the people you serve Problem‑solver by instinct: you diagnose issues and move toward solutions, not away from them Conflict resolution skills — calm, professional, and effective under pressure Understanding of NYC housing and anti‑discrimination laws Bilingual English/Spanish a strong plus Education & Experience High school diploma or equivalent required; bachelor’s degree in business, real estate, or related field preferred Prior experience in property management, residential real estate, or a customer‑facing administrative role Proficiency in Microsoft Office and property management software (required) Basic bookkeeping skills Computer proficiency and comfort navigating productivity software (Google Workspace, Microsoft 365, or equivalent) Why Join ESRA A company with 100 years of institutional history and a growth trajectory that is creating real opportunity Work that connects to community — our portfolio sits at the heart of Harlem and Upper Manhattan Direct mentorship from an experienced Property Manager A team culture built on communication, accountability, and getting things done Competitive compensation with health insurance and paid time off ESRA Management LLC • 740 St. Nicholas Avenue, Harlem, NY #J-18808-Ljbffr ESRA Management