Customer Service Rep

JOB SUMMARY

The Customer Service Representative in Public Access plays a vital role within the Customer Service Department, supporting the Clerk’s Office by ensuring accurate processing of transactions, and compliance with applicable laws and administrative orders. A Customer Service Representative prioritizes attention to detail and has the responsibility for interacting with the public in a confident manner. Customer Service Representatives must have the ability and commitment to follow written procedures for a significant range of tasks. Customer Service Representatives must possess superior communication and organizational skills to thrive in a fast-paced customer service environment, while also processing and maintaining official and court documents. Customer Service Representatives must act in compliance with legal requirements and established internal policies and procedures. This position is responsible for executing clerical and administrative tasks.

As an integral part of the Clerk of the Circuit Court and County Comptroller’s Office, the Customer Service Representative is expected to maintain the highest standards of accuracy, professionalism, and customer service, providing support to the public. Responsibilities include responding to customer inquiries related to accessing official records and court records.

The Customer Service Representative must demonstrate proficiency in facilitating public access to the records of the Clerk’s office ensuring strict compliance with confidentiality statutes. This role requires exceptional attention to detail and efficiency to ensure all public records requests are processed accurately and in a timely manner. Customer Service Representatives are expected to navigate complex legal documentation and ensure proper indexing of records to uphold the integrity of both official and court records maintenance systems.

This position demands strong organizational and time management skills to handle multiple priorities in a fast-paced environment, along with excellent communication abilities to assist internal and external stakeholders courteously and professionally. Additionally, the Customer Service Representative plays a critical role in continuity of operations planning (COOP), ensuring essential court services remain operational in the event of an emergency. This includes understanding the department’s emergency response protocols and being prepared to assist with critical functions as needed.

In all interactions, the position exemplifies the Clerk and Comptroller’s core values of integrity, making a difference, and proficiency, while promoting a culture of accountability, commitment, and trustworthiness . By setting high standards for professionalism in appearance and demeanor, leaders promote respectful work and service environments that emphasize individual commitment to excellence and integrity across all functions.

The Clerk and Comptroller retains the right to change or assign other duties to this position to align with the mission, core values, and goals of the organization.

The qualifications deemed necessary to be considered for this position within the Clerk and Comptroller’s office fall into the following job requirement categories : Education, Relevant and/or Direct Experiences, Certification, License, Knowledge, Skills, and Abilities.

• Job requirements are non-negotiable requirements that are needed to perform the tasks and duties of this position.
• Education categories are High School Diploma or GED, Associate’s degree, Bachelor’s degree, Master’s degree, and Doctorate.
• Certification categories considered must be relevant to the job duties of the position.
• License categories considered must be relevant to the job duties of the position.

Education:

Required: High School Diploma or GED

Preferred: Associate or Bachelor’s degree

Relevant Field: Business, Business Management, Business Administration, Public Administration, Communications, English, Criminal Justice or a related discipline

Relevant Experience:

Proven experience working in a legal or judicial setting, records management, customer service, or a related administrative role preferably in a highly regulated industry.

Certification:

Required: N/A

Preferred: N/A

Equal Opportunity Employer


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