Teller

Agent Cashier

The Agent Cashier is responsible for the operation and direction of a full range of complex teller and accounting technician level duties. These duties include but are not limited to receiving and processing all negotiable and non-negotiable instruments; processing all cash disbursements; accurately completing and processing documents and reports of various complexity as required by federal regulations and VA Financial Policies. Documents and reports include areas such as:

• Accurately completing and recording Field Service Receipts.
• Accurately preparing Cash replenishments.
• Auditing and preparing Beneficiary Travel for payment.
• Accurately completing and processing Personal Funds of Patients received.
• Processing General Post Fund donations.
• Accurately recording and processing both routine and complex deposits.
• Accurately completing daily, weekly, and monthly reports.
• Assists with processing travel documents in the travel program (CGE)
• Provides exceptional customer service in a fast paced, detailed and methodical work environment while working with frustrated customers.
• Conducts extensive and exhaustive research to investigate and resolve various types of payments and debts.
• The Agent Cashier is responsible for the collection of all Accounts Receivable payments received as well as accurately identifying and applying those payments to open Bills of Collection for indebtedness.
• The incumbent analyzes each item transacted for accuracy and for the proper determination of appropriation(s) to credit monies received.
• Directly responsible to the U.S. Department of Treasury for his/her cash advanced and maintains an accurate and detailed account of those funds on a daily basis while ensuring security and accountability of the full range of policies and procedures are followed.
• Responsible for receiving, analyzing, and implementing any and all changes in procedures.
• Responsible for training all Alternate Cashiers and ensuring they maintain current knowledge of all policies, procedures, directives and any changes thereof.
• Responsible for maintaining sufficient funds on hand to ensure continued and safe operations and must identify, report, and take immediate action to reduce or eliminate probable or potential deficiencies.
• Potential deficiencies may require the Agent Cashier to review various transactions and take any necessary corrective action.
• Provides coverage of other Agent Cashiers and Accounting Technicians as needed.
• Performs other related duties as assigned.

Work Schedule: Monday - Friday, 8am - 4:30pm

Position Description/PD#: Teller/ PD19044A

Relocation/Recruitment Incentives: Not Authorized

Critical Skills Incentive (CSI): Not Approved

Permanent Change of Station (PCS): Not authorized

OUR MISSION: To fulfill President Lincoln's promise "To care for those who have served in our nation's military and for their families, caregivers, and survivors" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate whole health care to Veterans. Whole Health is an approach to health care that empowers and equips people to take charge of their health and well-being and live their life to the fullest. VA is committed to Whole Health and values Veteran and Employee health and wellbeing. As a VA employee, you will practice Whole Health in an environment that supports personalized and proactive care.