Technical Support Specialist, Cold Side
Jobtailor
Responsibilities Provide exceptional customer service, effectively communicating equipment information and troubleshooting solutions in a friendly and professional manner Provide technical support to end users and field technicians over the phone and/or via email (30+ cases per day) Utilize equipment manuals, wiring diagrams, and parts listings to diagnose and resolve equipment issues Maintain all customer call information into a company database to better assist future inquiries Work closely with manufacturers to recommend engineering changes and document equipment/component failure rates Requirements Experience in electric/gas appliance repair, refrigeration, or HVAC (or relevant training/schooling) Excellent communication skills and proficiency in English (both written and verbal) Quality, high-speed internet connection at home Confident using a computer and navigating programs such as MS Word & Outlook Passionate about troubleshooting and finding innovative solutions to difficult problems Ability to multitask and thrive in a fast‑paced, team‑oriented atmosphere Available to work an 8‑hour shift M‑F between 7:00 AM - 7:00 PM (CST) / 8:00 AM - 8:00 PM (EST) with flexibility as needed #J-18808-Ljbffr Jobtailor
Vacancy posted 4 days ago
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