Inside Sales Representative

Inside Sales Representative

Sunnyvale, California, United States

Seyond is a leading global provider of image-grade LiDAR technology, powering a safer, smarter and more mobile world across the automotive, intelligent transportation, robotics and industrial automation sectors. Founded in Silicon Valley with strategically placed research and manufacturing facilities across the globe, Seyond is crafting LiDAR solutions that elevate autonomous driving and fuel the advancement of smart infrastructure development. Our dynamic portfolio including ultra-long range flagship LiDAR sensor Falcon, mid-to-short range LiDAR sensor Robin and perception service software platform OmniVidi powers automotive and ITS solutions for partners like NIO, Faraday Future, Exwayz and Hexagon. Currently, over 200,000 Falcon units are in use, and the product continues to be mass-produced today.

This job requisition is not eligible for employment-based immigration sponsorship by Seyond.

How will you make an impact?

• Build and maintain strong relationships with customers through phone, email, and online communication, delivering a high standard of service and responsiveness
• Partner closely with the sales team by conducting market research, identifying and qualifying potential leads, and developing detailed customer profiles
• Support the end-to-end sales process, including customer communications related to contracts, order processing, shipment tracking, delivery confirmation, invoicing, and payment coordination
• Handle post-sales inquiries such as returns, exchanges, and customer concerns, ensuring issues are resolved efficiently and professionally
• Collaborate cross-functionally with internal teams to support smooth order fulfillment and proactively address logistics or execution challenges
• Develop a strong foundation in the LiDAR and autonomy ecosystem, with a clearly defined growth path into an outside, quota-carrying sales role within 612 months
• Act as a customer-facing representative who is professional, personable, and motivated to build long-term client relationships

What qualifications and skills will make you succeed in this role?

• Bachelor's degree in marketing, business administration, electronics, software, optics, mechanical engineering, or a related field
• Prior experience in sales operations, sales support, or project coordination - especially in a customer-facing role - is a plus
• Comfortable using common business tools such as Microsoft Office, HubSpot, and lead generation platforms
• Strong problem-solving skills with the ability to stay organized and perform well in a fast-paced environment
• Willingness to work flexibly and support customers and internal teams across multiple time zones
• Comfortable learning and communicating technical concepts to both technical and non-technical stakeholder
• Travel approximately 25% of the time for customer meetings, industry conferences, and trade show

What core values will you add at Seyond?

• Emerging: We embrace the challenges with the opportunities as we shape our future together.
• Dynamic: It is the combination of each member's energy, innovative spirit, open-mindedness, creativity, and unique experience that give us our dynamic edge.
• Genuine: We keep it real be it with our customers, our partners, or each other. We are dedicated to being honest and collaborative in all that we do.
• Excellence: We continuously strive for higher performance, higher quality, higher precision, and higher safety.

Where is this role located? This is an onsite position in Sunnyvale, CA. Candidates should be based in Sunnyvale or other nearby cities in California and able to travel up to 25% of the time.

What are the benefits and perks of working at Seyond? You will be supported with a competitive and comprehensive benefits package. Below are some highlights:

• A variety of health insurance plans
• Retirement plan
• Paid time off
• Paid parental leave
• Wellness reimbursement
• Financial contributions to your ongoing development (conference participation, training etc.)

Seyond, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender identity, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, domestic partner status, sexual orientation, or any other basis protected by local, state, or federal laws. Employment at Seyond is contingent upon proof of your legal right to work in the United States under applicable law, verification of satisfactory references and successful completion of a background check, and signing all your on-boarding documents. Seyond takes data privacy and identity theft very seriously. As such, we do not request personally-identifiable information (PII) from applicants over the internet or electronically. Please kindly refrain from disclosing your PII electronically during the application process or to unauthorized websites that may purport to be Seyond or any of our affiliates.