ServiceNow Configuration Engineer

Role Description

Zaelab is seeking a skilled ServiceNow Configuration Engineer to join our dynamic team. In this role, you will be responsible for configuring, implementing, and maintaining ServiceNow solutions that support complex business processes, with a particular focus on ServiceNow Order Management (SOM) and order fulfillment workflows. You will collaborate closely with cross-functional teams to gather requirements, design system configurations, and deliver high-quality solutions that meet business needs.

• Configure and customize ServiceNow modules and applications, with a focus on ServiceNow Order Management (SOM), workflow automation, and fulfillment processes.
• Design, develop, and test ServiceNow workflows, business rules, client scripts, UI policies, and Flow Designer automations.
• Support the implementation and enhancement of Lead-to-Cash and Order-to-Cash business processes within the ServiceNow platform.
• Integrate ServiceNow with enterprise systems including CRM, CPQ, ERP, and fulfillment platforms.
• Manage ServiceNow platform administration tasks, including user roles, permissions, and platform updates.
• Create and maintain technical documentation for configurations, integrations, and processes.
• Provide support and troubleshooting for ServiceNow issues and platform enhancements.
• Work closely with stakeholders to understand business requirements and translate them into scalable technical solutions.
• Assist in developing best practices and standards for ServiceNow configuration and platform governance.
• Participate in planning, estimation, testing, and review activities within an Agile delivery environment.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 2+ years of hands-on experience configuring and administering ServiceNow platforms.
• Proficiency in ServiceNow development tools including workflows, business rules, client scripts, and UI policies.
• Experience integrating ServiceNow with other enterprise applications via REST/SOAP APIs.
• Strong understanding of ITSM processes and best practices.
• Excellent problem-solving skills and attention to detail.
• Effective communication skills to work with technical and non-technical stakeholders.
• Experience working in Agile/Scrum environments preferred.
• ITIL Foundation certification is a plus.

Benefits

• Unlimited Vacation/PTO
• Fully remote and distributed teams
• Paid Parental Leave
• Ongoing training and education opportunities
• 0% Bureaucracy Culture - Focus is on responsibilities, not title

Company Description

Zaelab is proud to be an equal-opportunity employer. We are committed to providing accommodations. If you require accommodation, we will work with you to meet your needs. We use AI-based tools to support the initial review of applications. Rest assured, our People Ops team carefully reviews all applications and makes the final decisions on candidate progression.