Service Supervisor

Holt of California is proud to be part of the elite group of Caterpillar dealers worldwide. We sell, rent and service a wide-variety of equipment Including Large and Small Construction Tractors, Forklifts, and Prime/Stand-by-Power Generation.

THIS POSITION IS LOCATED IN PLEASANT GROVE, CA.

POSITION SUMMARY

Responsible for the operations and supervising of the Earthmoving Main Shop while working with customers both internal and external by performing the following duties and responsibilities:

ESSENTIAL FUNCTIONS

• Coordinate with shop on daily shop operations and work assignments.
• Communicate status of all work in process with customers.
• Responsible for controlling operating costs including chargeable time, policy, rework, and other shop expenses.

• Responsible for maintaining less than fifty percent chargeable time

• Evaluate skills level of shop trainees and work with foreperson on shop jobs to meet skills level and trainee step process.

• Responsible for evaluating all employees

• Interpret the following Company policies and procedures to employee:

• Responsible to adhere to all Safety Policies & Procedures
• Employment Policies & Procedures
• Warranty & Rework Policies
• Shop Policies & Procedures

• Provide technical support as required.
• Work with Service Manager on:

• Changes in working conditions
• Increase efficiency by evaluating work practices
• Safety goals and safety incentive programs
• Plans on how to motivate employees
• Strategy Planning for
• Present Information as needed at monthly meetings
• Budgeting process

• Responsible for Customer Satisfaction
• Monitor work in process with shop to meet labor hours and parts estimates.
• Work with PSSR's on estimates and quotes ensuring all parts and labor are accurate.
• Work with Service Manager on large repair estimates considering all available variables.
• Must assist TC with technical issues and/or problems while assisting with any manufacturer questions and/or issues.
• Provide back-up support to service dispatch and field technicians.
• Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES

Directly supervise 7 to 15 employees in the Service department. Supervisory will carry out supervisory responsibilities in accordance with the organization's policies, procedures and applicable laws. Responsibilities include interview, hiring and training employees; planning, assigning, and directing work; appraising, performance, rewarding and disciplining employees, addressing complaints and resolving problems.

QUALIFICATIONS

• Accountability - Ability to accept responsibility and account for his/her actions.
• Accurate - Ability to perform work accurately and thoroughly.
• Analytical Skills - Ability to use thinking and reasoning to solve a problem.
• Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
• Customer Oriented - Ability to take care of the customers' needs while following company procedures.
• Detail Oriented - Ability to pay attention to the minute details of a project or task.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.

EDUCATION AND/OR EXPERIENCE

High school diploma or general education degree (GED); and/or five years related experience and/or training; or equivalent combination of education and experience.

SKILLS & ABILITIES

• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write service reports.
• Ability to fulfill the essential functions in a consistent state of alertness and safe manner.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to add, subtracts, multiply and divides in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to solve practical problems and deal with a variety of concrete variable in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS

Must have a valid California driver's license class C or higher and a clear DMV driving record.


PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk, talk and hear. The employee is frequently required to stand. The employee is occasionally required to sit; use hands and fingers, handle, or feel objects, tools, or controls; and reach with hands and arms.

The employee must regularly lift and/or move up to 50 pounds, frequently lift and/or move up to 100 pounds, and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT

Employee will regularly work near moving mechanical parts and occasionally work in outside weather conditions and exposed to wet and/or humid conditions. The noise level in the work environment is usually loud.

COMPENSATION

Wage Range $80,000 to $95,000 Yearly

Wage depends on knowledge, skills and ability to perform the responsibilities of the job.

WHY WORK FOR HOLT?

Excellent company paid benefits including medical, dental, vision, life insurance, long-term disability, 401(k), nine paid holidays, paid vacation, and paid sick time. Career advancement opportunities and ongoing professional development.

Holt is an Equal Opportunity Employer M/F/V/DV. Holt provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, all applicable veteran status or disabled veteran status.

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