VIP Coordinator - FT

VIP Coordinator - FT

The responsibility of the VIP Coordinator is to provide exceptional personalized service and ensure all Guests' needs are met in a prompt and efficient manner. The VIP Coordinator will assist Player Development staff and Casino Guests with an assigned Host with arrangements to meet and exceed Guest's expectations. A VIP Coordinator must be able to initiate and engage in conversation in a professional and friendly manner while maintaining confidentiality at all times. Responsibilities must be performed in accordance with all Company standards, policies, and procedures.

Essential Functions:

• Practice, support, and promote Thunder Valley Casino Resort's "Winning Attitude" company-wide culture and demonstrate AAA Four Diamond service standards at all times.
• Answer telephone calls from casino Guests requesting information, reservations, or services from the Player Development staff.
• Handle operations of daily charter bus arrivals including, but not limited to, greeting Guests, completing daily paperwork, and data entry.
• Issue promotional offers and make sure Guests have adequate information and assistance when arriving.
• Input Player Development reservations including, but are not limited to, hotel, spa appointments, concerts, events, golf rounds, dinner, and amenities as directed.
• Arrange transportation and maintain appropriate log.
• Review daily VIP arrival list and complete amenities sheets and any other special requests.
• Follow through on all Guest requests handling whatever details possible and requesting assistance, if needed, from a higher position to complete requests.
• Work closely with auxiliary departments in the casino to ensure good relationships that will result in ease of cooperation when making arrangements for Guests.
• Assist Player Development staff in making reservations and arrangements for Guests receiving complimentary services.
• Maintain complete knowledge of: a. All resort facilities/services/department hours of operation and processes b. All hotel room types and amenities c. Room availability for any given day. d. All room rates and promotions. e. All Entertainment/special events scheduled. f. All dining options menus, hours of operations and promotions g. Thunder Rewards program.
• Provide general information to the public regarding charter bus schedules.
• Enroll qualified players.
• Issue Thunder Rewards cards and inputs data into the system.
• Attend and assist with special events and promotions.
• Follow all Guest service standards.
• Assist with special projects when time permits.

Qualifications

Minimum Qualifications:

• One (1) year experience in VIP Services, front desk, or related Guest service field.
• Computer proficiency is required. Ability to learn property systems including, but not limited to, hotel management, player management, and Microsoft Office software.
• Strong Interpersonal and communication skills.
• Proficiency in a foreign language is preferred.
• Self-starter with strong problem solving ability.
• Ability to complete several tasks at once with accuracy.
• Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form.
• Must be at least 21 years of age.
• Must be able to obtain UAIC Tribal Gaming License.

Physical Requirements:

• Requires normal, corrective vision range, the ability to see color and the ability to distinguish letters, numbers and symbols.
• Requires manual dexterity to use job related equipment.