Scheduler / Dispatch Coordinator

Job Description

Job Description

At JLS, we build more than projects, we build trust. Guided by our core values of being dependable, thoughtful, and solution focused, we deliver excellence in construction solutions that exceed customer expectations.

Position Overview

As a Dispatch Assistant , you will work directly under the Dispatch Lead to support the daily scheduling and coordination of restoration projects. This role is responsible for creating jobs, communicating with homeowners and field employees, preparing work orders, and ensuring accurate information flows between the office and the field.

This is not a slow-paced administrative position. Our dispatch team operates in a fast-moving environment where priorities shift quickly and every minute matters. The ideal candidate thrives under pressure, is highly organized, communicates with confidence, and has the grit to solve problems, adapt quickly, and keep moving forward when challenges arise

Responsibilities:

• Create and set up new jobs accurately across all company systems.
• Contact homeowners to schedule appointments, provide project updates, and confirm job details.
• Communicate with technicians, Project Managers, and internal teams to coordinate daily schedules and manpower.
• Prepare, update, and distribute daily work orders and technician schedules.
• Respond promptly to incoming customer calls and return calls regarding scheduling changes or updates.
• Assist the Dispatch Lead with managing daily scheduling priorities and adjusting schedules as project needs change.
• Coordinate technician assignments while maintaining awareness of employee availability, skill sets, and fleet resources.
• Compile project updates from Project Managers and communicate necessary information to field staff.
• Provide backup support for dispatch operations and general administrative duties as needed.
• Answer multiple phone lines, route calls appropriately, issue purchase orders, and assist with other office functions.
• Maintain accurate documentation and ensure all scheduling information is entered correctly and communicated in a timely manner.

Skills, Knowledge & Abilities:

• General knowledge of the construction industry preferred.
• Excellent verbal and written communication skills.
• Exceptional organizational skills with strong attention to detail.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Strong sense of urgency and ownership over assigned responsibilities.
• Calm under pressure and able to adapt quickly to changing priorities.
• Comfortable communicating with customers, technicians, and management throughout the day.
• Highly dependable with excellent follow-through.
• Strong problem-solving skills and the confidence to make decisions when appropriate.
• Ability to work independently while contributing to a collaborative team.
• Proficient in Microsoft Office and comfortable learning multiple software systems.
• Positive attitude with the resilience and grit to handle a high-volume workload.

Qualifications:

• High school diploma or equivalent.
• Minimum of two years of experience in construction, dispatching, scheduling, customer service, property management, or a related field.
• Experience working in a high-volume office environment is strongly preferred.

Physical & Work Environment:

• Ability to sit, stand, walk, bend, stoop, and crouch as required.
• Must be able to lift up to 40 lbs regularly.
• Work takes place primarily indoors in a climate-controlled, smoke-free office environment with a moderate noise level.
• Occasional early mornings, evenings, or weekends may be required to support business operations and scheduling demands.

Work Days are Monday-Friday, Hours are 7-4 pm. Pay will depend on experience. We offer a wide variety of health, dental, vision, Flex Spending accounts, AFLAC and 401K options and benefits that are very competitive within the industry. Come join our team, we're waiting for you!

Start Date: ASAP

JLS is a full-service contractor handling demolition, remediation, reconstruction, and land management throughout Northern and Central California and Nevada. We hold ourselves Accountable to Excellence meaning we show up, solve problems, communicate clearly, and deliver high-quality craftsmanship on every project. Our in-house crews and management team work together from start to finish to ensure projects run safely, efficiently, and with care.

Our Core Values:
Dependable: We follow through. Our reputation is built on doing what we say we will every time.
Thoughtful: We treat people with respect. Whether it’s a homeowner experiencing a loss or a commercial client on a deadline, we communicate, support, and work with patience and clarity.
Solution-Focused: We don’t just point out problems... we fix them. Challenging jobs are where we do our best work.

We believe that when our team is supported, trained, and valued, our clients feel the difference. We invest in growth, promote from within, and create an environment where people take pride in their work. If you want to build your skills, make an impact, and be part of a team that stands behind its work then you’ll fit right in here.

Company Description

JLS is a full-service contractor handling demolition, remediation, reconstruction, and land management throughout Northern and Central California and Nevada. We hold ourselves Accountable to Excellence meaning we show up, solve problems, communicate clearly, and deliver high-quality craftsmanship on every project. Our in-house crews and management team work together from start to finish to ensure projects run safely, efficiently, and with care.\r\n\r\nOur Core Values:\r\nDependable: We follow through. Our reputation is built on doing what we say we will every time.\r\nThoughtful: We treat people with respect. Whether it’s a homeowner experiencing a loss or a commercial client on a deadline, we communicate, support, and work with patience and clarity.\r\nSolution-Focused: We don’t just point out problems... we fix them. Challenging jobs are where we do our best work.\r\n\r\nWe believe that when our team is supported, trained, and valued, our clients feel the difference. We invest in growth, promote from within, and create an environment where people take pride in their work. If you want to build your skills, make an impact, and be part of a team that stands behind its work then you’ll fit right in here.