Manager of Sales

Syringa Networks is looking for an experienced, people-focused Manager of our direct sales team. This is a hands-on leadership role for someone who has proven they can develop sales talent, drive accountability, strengthen customer relationships, and build alignment across teams. The Manager of Sales will be responsible for helping the team achieve revenue goals while creating a consistent, disciplined, and collaborative sales experience.

You'll work closely with Sales Desk, Customer Experience, Operations, and other internal teams to ensure opportunities move forward effectively and customer expectations are met from the initial sales conversation through implementation and ongoing support.

We're looking for a proven leader who can balance sales performance, coaching, accountability, operational discipline, and strong cross-functional relationships.

What You'll Do

• Lead, coach, and develop the direct sales team.

• Set clear expectations and hold the team accountable for revenue performance, pipeline development, forecasting, follow-through, and CRM accuracy.

• Conduct regular one-on-ones, pipeline reviews, coaching conversations, and performance discussions.

• Help team members develop stronger sales skills, customer relationships, and opportunity strategies.

• Drive achievement of team sales and revenue goals.

• Monitor pipeline health, opportunity progression, win rates, and forecast accuracy.

• Identify stalled opportunities, pipeline gaps, and barriers to growth and help the team develop action plans.

• Support strategic customer conversations, account growth opportunities, and escalations when appropriate.

• Partner closely with Sales Desk on quoting, pricing, sales administration, and opportunity execution.

• Work jointly with Customer Experience to support strong customer transitions, retention, and relationship continuity.

• Collaborate with Operations to ensure customer expectations, timelines, and proposed solutions are achievable.

• Promote strong handoffs and communication across Sales, Sales Desk, Customer Experience, Operations, and other internal teams.

• Use sales data and performance trends to identify opportunities for improvement.

• Build a culture of ownership, accountability, collaboration, and continuous development.

Requirements

What We're Looking For

• Experience in sales, account management, business development, or a related customer-facing role.

• Previous experience leading, supervising, coaching, or developing employees.

• Demonstrated ability to drive sales performance and hold team members accountable for measurable results.

• Strong knowledge of pipeline management, forecasting, opportunity development, and sales processes.

• Strong coaching, communication, interpersonal, and conflict-resolution skills.

• Ability to build effective relationships with customers and internal business partners.

• Strong judgment, problem-solving, and decision-making skills.

• Experience working with CRM and sales management systems.

• Ability to operate effectively in a fast-paced, collaborative environment.

Even Better If You Have

• Telecommunications, technology solutions, network services, or managed services experience.

• Experience managing B2B sales professionals.

• Experience selling complex technology or telecommunications solutions.

• Experience working across Sales, Sales Operations, Customer Experience, Engineering, and Operations teams.

Who You Are

• You are driven to achieve results, continuously improve, and help your team grow.

• You share credit, take responsibility, seek input, and put the success of the customer and the company ahead of individual recognition.

• You demonstrate strong emotional intelligence, communicate effectively, build productive relationships, and know when to coach, challenge, listen, or lead.

• Most importantly, you understand that great sales leadership is about more than hitting a number. It's about building a high-performing team, developing people, creating accountability, and delivering an experience that customers and coworkers want to be part of.

As our Manager of Sales, you'll have the opportunity to lead a talented sales team, influence how we grow, and work across the company to create meaningful results for our customers.

If you are a collaborative sales leader who enjoys developing people, driving performance, and building strong customer relationships, we'd like to hear from you.