Customer Service Representative - Healthcare

Job Description

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General information \n

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\n Job Posting Title\n

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\n Customer Service Representative – Healthcare\n

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\n Date\n

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\n Tuesday, July 14, 2026\n

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\n City\n

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\n Tampa\n

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\n State\n

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\n FL\n

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\n Country\n

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\n United States\n

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\n Working time\n

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\n Full-time\n

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Description & Requirements \n

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\n Location: On-site in Riverview or Tampa, FL  
Starting Pay: $15.61/hr. plus up to $2,880 in bonus opportunities for eligible new hires.*
Schedule:  Limited-Service Full-Time schedules available; the hours, schedule, and targeted start date are discussed with recruiter  

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Evening and night shifts are highly preferred, with a 10% shift differential for hours worked between 7 p.m. and 10 p.m.  

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Make a Difference by Helping People Navigate Healthcare with Confidence

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Are you passionate about helping others? Maximus is hiring Customer Service Representatives (CSRs) to provide compassionate, reliable support to individuals navigating healthcare programs. If you’re dedicated, service-minded, and ready to grow, we want you on our team.

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You’ll assist some of the most vulnerable members of our community, helping them understand and access complex healthcare benefits. Maximus offers paid, thorough training to prepare you for success.

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Pay & Benefits

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We provide a competitive package designed to support your success both inside and outside work:

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- Competitive Compensation:  

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• $15.61hr. base pay + 10% shift differential
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• Potential bonus opportunities up to $2,880 are available for eligible new hires based on role, location, hire date, attendance, hours worked, and continued employment through the required retention period.*
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- Comprehensive Insurance Coverage: Company-paid medical coverage  

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- Maximus Wellness Support: Employee Assistance Program (EAP), wellness resources, and employee discount programs  

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- Paid Time Off Package: Paid time off, sick leave, and 11 paid holidays  

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- Tuition Reimbursement: Support for ongoing education and development 

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- Future Planning: 401(k) with company match  

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- Work/Life Balance Support: Flexible schedules that meet your lifestyle 

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- Career Growth: A supportive environment with development and promotional opportunities  

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- Meaningful Work with Impact: No cold calls, sales, or collections involved! 

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*Eligibility requirements apply. Bonus amounts and payout timing may vary.

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Essential Duties and Responsibilities:

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- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.  telephone, emails, web chats, or written letters).

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- Calls are basic and routine.

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- Uses computerized system for tracking, information gathering, and/or troubleshooting.

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- Provides feedback when needed, provide input on call trends, processes, procedures, and training.

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- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.

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\n - Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses\n

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\n - Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules\n

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\n - Utilize standard technology such as telephone, e-mail, and web browser to perform job duties\n

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\n - Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing\n

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\n - Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller\n

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\n - Refer calls as required to CSR Lead\n

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\n - Maintain up-to-date knowledge of client regulations and policies\n

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\n - Report problems that occur via the online system so they can be addressed by the appropriate parties\n

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