Conference Services Manager

Job Description

Job Description

Join our team, a 2025 USA Today Top Workplace Winner!
 
Now hiring a Conference Services Manager at the Brookfield Conference Center .  

Why You’ll Love Working with Us
The Brookfield Conference Center is managed by NCG Hospitality, an award winning, family-owned third generation business and leader in the ownership, development, and operations of over 30 premier hospitality properties. We foster genuine customer engagement and a positive, team-oriented work culture where your contributions are valued and celebrated. We invest in you and your career development, providing tools, resources, and mentorship to help you succeed. 

 
How You’ll Make An Impact
Lead the maintenance and continuous growth of current meeting/catering accounts. You'll work directly with events on food & beverage, floor plans, audio visual and any additional event needs.
Client Coordination & Communication

• Contact clients to review all event details and ensure the smooth execution of contracted programs, including Banquet Event Orders (BEOs), food and beverage arrangements, meeting needs, and deliveries
• Meet and greet clients upon arrival and lead pre-conference meetings or informal reviews
• Conduct site inspections as needed to support planning and client decision-making

Event Planning & Documentation

• Create BEOs and floor plans for client review and approval
• Generate BEOs for internal teams and lead weekly BEO meetings to align all departments

Team Collaboration & Execution

• Partner with the culinary team, banquet staff, and audiovisual team to confirm all client requirements can be met or to develop suitable alternatives
• Oversee the overall setup and implementation of events and meetings, ensuring consistency with client expectations
• Manage last-minute changes or add-ons with the team and generate the final bill post-event

What does success look like in this role?

• Experience in food and beverage, event set-up, and basic audio visual equipment
• Related college degree or related work experience
• Optimistic self-starter with high degree of drive, motivation and initiative
• Ability to work independently, exercising good judgment and discretion
• Strong customer service skills to include problem-solving and complaint resolution
• Strong interpersonal, relationship building and communication skills 
• Strong attention to detail and organized 
• Ability to work effectively and efficiently in a fast-paced setting 

 
What Will You Get At NCG Hospitality?
We take great pride in the inclusive environment we’ve created attributing to our award-winning status, all while staying true to our core values of Growth, Fun, Trust, and Responsibility. An experience in which team members at every level are fully engaged and can see the relationship between their job responsibilities and the overall success of the Brookfield Conference Center.

Career Development

• Personalized career pathing and skill development
• Leadership and mentorship programs
• Educational and certification reimbursement

Team Member Perks

• Worldwide hotel discounts and free stays at NCG Hospitality managed hotels
• Catch of the Day – earn bonuses for going above and beyond to support team and guests
• Everyone Sells – earn cash for bringing in business to our properties
• Paid Volunteer hours – Earn money for community service

Health & Wellness Benefits

• Medical, dental, and vision plans
• Paid sick time and Paid Time Off 
• Virtual telehealth access and employee assistance resources
• Monthly health and fitness reimbursement programs

Financial Support

• Same-day pay options
• Referral bonus – earn cash for bringing great team members
• 401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2%
• Health Savings Account

Ready To Grow With Us?
Visit ncghospitality.com to explore all current openings and view this short video on Who Is NCG Hospitality. 
NCG Hospitality is an Equal Opportunity Employer.