Utility Billing Specialist

Utility Billing Specialist

This position is responsible for carrying out the full cycle of monthly utility billing tasks with a high degree of accuracy and confidentiality. Provides excellent customer service, follows established policies and procedures, and maintains clear and accurate records of all utility billing matters. Anticipated Starting Wage: $28.78 to $32.22 per hour, depending on qualifications Full 2026 Wage Range: $28.78 to $37.91 per hour

Essential Functions and Responsibilities

• Establish and maintain all utility billing accounts, customer information and payment data.
• Input and/or import data from automated and manual meter readings into utility billing software.
• Calculate, prepare and transmit monthly utility bills (water, sewer, storm sewer, etc.) to all utility customers (residential, institutional, commercial/industrial, etc.).
• Record all utility payments and post to customer accounts. Reconcile online, ACH and recurring payments.
• Provide excellent customer service to customers in person and via phone or email. Explain bills, procedures and fee structures and assist with resolving issues or concerns.
• Open and close accounts, arrange for special meter readings and process final billings when customers move in or out.
• Maintain all utility billing records in accordance with the City's records retention schedule and release utility billing data in accordance with the Minnesota Data Practice's Act.
• Prepare annual certification of delinquent utility bills, including notifications to property owners and preparation for City Council approval.
• Monitor utility billing data to identify consumption irregularities and report findings to appropriate staff.
• Serve as backup for other Accounts Receivable and Accounts Payable tasks performed by the Finance Department.
• Perform other related duties as apparent or assigned.

Required Knowledge, Skills and Abilities

• Knowledge of general accounting principles and procedures, including governmental accounting.
• Ability to consistently follow established procedures and methods.
• Ability to communicate effectively and professionally, both verbally and in writing.
• Ability to consistently perform calculations and data entry with a high degree of accuracy.
• Ability to work independently, prioritize tasks and meet deadlines.
• Ability to master the City's utility billing software, along with proficiency in Microsoft Office programs, such as Word, Excel and Outlook.
• Ability to establish positive and professional working relationships with employees, outside agencies, and the public, and contribute to an inclusive workplace culture.
• Ability to maintain confidentiality of customer data.
• Ability to maintain regular attendance.

Minimum Qualifications

• High school diploma or GED and two years of clerical accounting experience, preferably in the public sector; or an equivalent combination of experience and training which provides the knowledge, skills, and abilities to perform the work.

Desirable Qualifications

• Associate's degree in accounting, business administration, or a related field.
• Experience with municipal utility billing.
• Experience with Springbrook financial software.
• Ability to speak a second language, in addition to English, that has a recognized presence in the community.