Loan Servicing Representative I

Job Title

Work within the credit department to support, input and track loan documentation issues. Assist processors with credit duties. Performs moderately complex clerical duties related to commercial and consumer loans.

Responsibilities To Include

• Calculate and process payoffs ensuring funds are applied to appropriate accounts
• Release collateral (reconveyances, partial releases, titles, UCC, etc) relating to payoffs ensuring that collateral is released in accordance with loan terms
• Processes participation advances, payments, payoffs and wires, reviews reports and calculates participation percentages to ensure we are in balance with participating banks
• Process daily incoming mail, scan, file and update exceptions, request updated insurance on expired policies.
• Serves as a customer service representative answering all telephone and written requests to resolve client problems with payments, payoffs, copies, balance information, interest calculations etc.
• Pay bills for title, recording, appraisal etc., update spread sheet.
• Responsible for working exception reports for outstanding documents, insurance, UCCs, etc.
• Complete Line of Credit advance requests
• Balance Loan Servicing GL's daily and monthly
• Book commercial and consumer loans to core system and disburse loan proceeds
• Scan new loans files as needed
• Create and maintain loan files
• Compliance with all regulatory requirements
• Provide customer service in accordance with Coastal's Core Values
• Other duties as assigned

Qualifications

• Proven effective verbal and written communication skills
• Required to handle multiple tasks at the same time
• PC experience navigating in a Windows environment and using multiple applications
• Prior experience with personal computers and Windows based software and excel spreadsheets.
• Cooperative, professional attitude with customers, lenders and co-workers
• Must have excellent attention to detail to ensure timely and effective communication with customer until request/issues have been resolved
• Associates degree (AA) or equivalent from two-year college or technical school preferred
• six months to one-year related experience and/or training; or
• equivalent combination of education and experience.

How You'll Thrive At Coastal

• Be the Best Communicate effectively, pay close attention to detail, and prioritize your personal development.
• Be Relentless Thrive in a goal-oriented environment exercising both patience and persistence. Advocate for our customers and team members and strive to promote the Coastal Difference.
• Be Un-Bankey Be a forward thinker with a creative mindset. Build long-lasting relationships promoting the Coastal Difference, built on a foundation of integrity, honesty, and trust.
• Embrace Gray Thinking Use sound judgment while decision-making and problem-solving. Think outside the box.
• Stay Flexible Organize and strategize effectively while always being prepared to adapt on the fly. Seek efficiencies for Coastal to work smarter, not harder.
• Take Care of Each Other Understand what it means to be a true team player and have your teammate's back. Practice self-awareness and build your emotional intelligence.

Being You At Coastal

Coastal is an equal opportunity employer. We are committed to providing a workplace free from discrimination and harassment. All employment decisions are based on merit, qualifications, and business needs. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable laws.

Benefits We Offer

We're proud to offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance. Our offerings include:

• Medical Coverage : Choose from three competitive medical plans to find the coverage that best fits your needs and lifestyle.
• Health Savings Account (HSA) : Available with eligible medical plans, offering tax advantages and employer contributions.
• Flexible Spending Accounts (FSA) : Options for healthcare and dependent care expenses to help you save on out-of-pocket costs.
• Dental and Vision Insurance : Plans to keep you and your family smiling and seeing clearly.
• Life Insurance : Company-paid basic life insurance with options to purchase additional coverage for yourself and your dependents.
• Long-Term /Short-Term Disability (LTD) : Income protection in the event of a long-term illness or injury.
• Supplemental Benefits : Including Hospital Indemnity, Accident Insurance, and Critical Illness coverage to provide extra financial support when you need it most.
• 401(k) Retirement Plan : A competitive retirement savings plan with company matching to help you plan for the future.
• Paid Time Off : Generous vacation and sick leave policies to support your time away from work.
• Holidays : Enjoy 11 paid holidays throughout the year.

Check out our benefits on our careers site!!

Physical Demands

The physical demands described below are required to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee must be able to:

• Sit for extended periods of time.
• Stand for extended periods of time.
• Perform repetitive finger, hand, and arm movement.
• Use electronic office equipment such as a computer keyboard, mouse, ten key, telephone, etc.
• View and read computer screens for extended periods.
• Occasionally stoop, kneel, crouch, or crawl.
• Occasionally lift or move up to 10 pounds.

Other duties may change at any time with or without notice.