HR Business Partner

Golden Customer Care is the human touchpoint for some of the largest health, wellness, beauty, and pet brands online. Through superior knowledge of our products and a drive to solve concerns quickly and thoroughly, we are able to maintain the highest levels of customer happiness and satisfaction.

We’re Looking For A: HR Business Partner

Location: Remote

The Golden Difference. How are we different from other companies?

• Medical, Dental, and Vision insurance for no cost on employee-only plans; 75% of premium coverage when enrolling dependents


• Employee Stock Ownership Plan (You're part owner of GCC). Learn more.


• 401k retirement contribution with company matching up to 3.5%


• 10 days of paid vacation, 6 days/48 hours of paid sick time plus holidays


• Massive room for professional growth and results-based pay increases


• Actually fun virtual & in-person events 

What You’ll Be Doing:

• Maintains a strong, hands-on presence within the Contact Center environment, actively monitoring employee engagement, culture, and overall organizational “pulse” to support a positive and high-performing workplace.


• Serves as the primary HR lead for employee relations, including conducting investigations, documenting findings, recommending appropriate resolutions, and ensuring consistent application of company policy and employment law.


• Manages performance management processes, including coaching managers on documentation, corrective action, performance improvement plans, and termination recommendations, ensuring fairness, consistency, and compliance.


• Partners closely with leaders to provide guidance, coaching, and support on day-to-day employee issues, leadership challenges, and team effectiveness.


• Ensures compliance with federal, state, and local employment laws across multiple states, including EEOC guidelines, wage and hour requirements, OSHA standards, workers’ compensation, and other applicable regulations.


• Supports the full employee lifecycle in partnership with other HR functions, including onboarding, performance management, employee engagement, and retention initiatives.


• Partners with Talent Acquisition and HR Operations as needed, maintaining working knowledge of recruiting and selection processes; may provide support or coverage but does not own day-to-day recruiting responsibilities.


• Maintains working knowledge of Leave of Absence processes and benefits administration to effectively guide employees and managers and ensure proper escalation to the appropriate teams.


• Acts as a liaison between Golden Customer Care and other Golden entities, including Golden Bolt and Golden Hippo, providing HR support and ensuring consistency in people practices across the organization.


• Supports HR programs, initiatives, and projects such as engagement surveys, performance cycles, recognition programs, and organizational development efforts.


• Assists with HR reporting, documentation management, HRIS data accuracy, and other administrative HR functions as needed to support business needs.


• Provides guidance and support to managers on employee communication, conflict resolution, and team dynamics to strengthen leadership capability and employee experience.


• Demonstrates flexibility and adaptability in a fast-paced, high-volume environment, with the ability to prioritize multiple competing demands while maintaining accuracy and urgency.


• May take on additional responsibilities as needed to support the HR team, business priorities, and evolving organizational needs.

Preferred Qualifications (Note: These are preferred and not required. We strongly encourage you to apply even if you don’t tick ALL of these boxes.):

• Bachelor’s degree in Human Resources, Business Administration, or a related field, or equivalent combination of education and relevant HR experience.


• 5+ years of progressive Human Resources experience, preferably in an HR Generalist or HR Business Partner role supporting a high-volume, multi-site, or contact center environment. 


• Strong working knowledge of HR principles, practices, and employment law, including multi-state compliance (federal, state, and local regulations). 


• Proficiency with HRIS systems (e.g., Paycor, UKG, Workday, ADP, or similar platforms), including data entry, reporting, and maintaining data integrity. 


• Strong computer skills, including Microsoft Office Suite (Excel, Word, Outlook, PowerPoint), with the ability to analyze and present HR data effectively.


• SharePoint (preferred)


• Google Suite (preferred)


• Paycor proficiency (preferred)


• Bilingual - English/Spanish (preferred) 

$89,700 - $119,700 depending upon experience. 

The posted salary range in this job posting reflects data based on California's cost of labor analysis. This salary range is subject to change per state; please click here to find the pay differential in your state of residence if the role is remote.