Telemetry Team Lead

Telemetry Team Lead

Hicuity Health is the leader in delivering expert telemedicine care in support of patients and bedside care teams in acute and critical care environments. Since our founding in 2006, Hicuity Health has pioneered provider-to-provider telemedicine, fueling success with clinical and technical innovation.

Hicuity Health leverages telemedicine to address clinical needs and staffing shortages for a diverse range of clients and care venues nationwide, including health systems, hospitals, post-acute care facilities, and at-home acute care environments.

For nearly two decades, Hicuity Health has delivered "Care Innovated" to its clients and patients. Across a range of services, Hicuity offers clinical, technical, and operational expertise that improves patient care and supports healthcare facilities nationwide.

The Role

The Telemetry Team Lead is responsible for delivering the telemetry service for a subset of Telemetry accounts. The Telemetry Team Lead will have direct oversight of the technicians assigned to the teams accounts and accountability for delivering a high quality and efficient telemetry service.

You Will

• Has an expert understanding of all aspects of the telemetry service including rhythm identification and interpretation, annotation, workflows and specific client expectations for assigned accounts
• Interviewing, hiring and retaining telemetry technicians (in partnership with HR/Recruiting)
• Coordinating scheduling and staffing technicians by shift to deliver the 24/7/365 telemetry service for assigned accounts (in partnership with telemetry scheduling coordinator)
• Engaging with clients as needed to define or refine workflows, solicit feedback and ensure Hicuity is exceeding client expectations as it relates to the telemetry service
• Participating in implementation activities for new accounts assigned to the telemetry team
• Conducting quality initiatives such as audits and ongoing education to ensure technicians are providing a best in class service
• Assessing and triaging issues and/or events to resolution
• Assessing the performance of telemetry technicians assigned to the telemetry team
• Core working hours are weekday business hours, plus additional time as needed to engage with a 24/7 team and operation

What We're Looking For

• High School Diploma
• 4+ years of Telemetry/Monitoring experience, or approved allied health degree
• Must attend the Company's Telemetry training; pass the competency exam;
• Demonstrate telemetry knowledge and competency, and pass and obtain Certified EKG Technician (CET) certification within 1 month of hire
• Experience leading a team is preferred
• Expert understanding of cardiac rhythms and identification of life-threatening arrhythmias.
• Creative operational thinker that is interested in improving the way telemetry services are delivered
• Ability to build relationships with telemetry technicians across multiple geographies, time zones and shifts

As Part Of Our Team, Team Members Receive

• Hicuity Health fuses a friendly and collegial work environment with high performance standards.
• Our compensation plans include:
• Competitive Base pay
• Generous paid time off for full time team members
• Competitive benefit programs for full time team members

Hicuity Health provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.