Medical Technical Support Engineer

Job Description

• Coordinate and execute system delivery, installation, and technical service activities for medical equipment in both field and Service Center environments.

• Perform preventive maintenance, repair, part replacement, software updates, and product recall execution in accordance with established procedures and timelines.

• Conduct troubleshooting, root cause analysis, and corrective actions for technical issues identified during customer support, field activities, or Service Center operations.

• Provide onsite technical support during customer cases, including support in clinical or operating room environments as required.

• Support equipment setup, operation, and technical readiness for exhibitions, trade shows, and customer demonstrations.

• Collaborate with Clinical Specialists to support field execution and contribute to capability transfer during the transition period.

• Maintain equipment, instruments, and parts inventory within the U.S. Service Center to ensure operational readiness and proper functionality.

• Communicate and coordinate with global teams, including cross-functional teams in Korea, as needed.

• Follow applicable operating room protocols and maintain compliance with hospital requirements and HIPAA standards.

• Obtain and maintain required hospital credentials, training, vaccinations, and related documentation.

• Contribute to stable customer operations and service readiness as the U.S. installed base and commercialization activities continue to expand.

Requirements and Skills

• Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Biomedical Engineering, or a related field.

• Proficiency in both English and Korean.

• Entry-level position: 2+ years of relevant experience preferred.

• Relevant experience in technical service, engineering, or field support is preferred.

• Experience in the medical device industry, capital equipment support, or technical service for complex systems is strongly preferred.

• Ability to apply technical knowledge to solve complex and unfamiliar problems.

• Strong communication, organization, and interpersonal skills.

• Ability to manage multiple priorities effectively in a fast-paced environment.

• Ability to work effectively in a multicultural and cross-functional setting.

• Willingness to travel up to 50% as required.

• Ability to safely lift and move equipment weighing up to 40 pounds.

Benefits

• Health/Dental/Vision/Life Insurance at no employee premium (including dependent coverage)

• 401K retirement plan with 5% matching

• Generous PTO and paid holidays