University Program Associate

Position Details Working Title: University Program Associate Posting Number: PG195069SP Salary Range: $35,589 - $64,499 Anticipated Hiring Range: $42,000 - $43,000 (commensurate with experience) Work Schedule: Monday-Friday, 8am-5pm Location: D.H. Hill Jr. Library, Academic Success Center Department: Academic Success Center Position Classification: University Program Associate, Contributing Responsibilities The University Program Associate serves as the initial point of contact for day‑to‑day functions of the Academic Success Center (ASC) in the D.H. Hill Jr. Library. This role delivers exceptional customer service by welcoming visitors, handling verbal and written inquiries from students, faculty, staff, and parents, while clearly communicating ASC policies. The position fosters productive working relationships among student staff, library personnel, and campus partners to ensure students are promptly and accurately connected to services and resources. In addition to front‑facing services, the position is responsible for maintaining and supporting the ASC learning environment and its resources. This includes maintaining the group study room schedules, optimizing table availability during peak hours, and working with the Director to coordinate logistics for drop‑in services by campus partners. Utilizing a comprehensive understanding of University resources and ASC procedures, this role resolves student issues and supports daily operational needs. The University Program Associate works closely with the Director to maintain the ASC’s business operations, including monthly financial reconciliation review, departmental purchasing, and student employment administration. Utilizing university‑specific systems, Google Workspace, and Microsoft Excel to organize large datasets, the role maintains accurate records to ensure all transactions and timesheets comply with University policies and procedures. Other Responsibilities Other duties as assigned. Qualifications Bachelor’s degree; or an equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions. Preferred Qualifications Previous experience providing student‑facing customer service, student services, or administrative support in an academic or related setting Proficient with Microsoft Excel or Google Sheets to organize, manipulate, and accurately extract insights from large datasets Additional Requirements Valid NC Driver's License required. Required Documents Resume Cover Letter Contact Information for References (at least 3 professional references) Recruitment Dates Job Open Date: 06/19/2026 Earliest Close Date: 06/25/2026 EEO NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability‑related accommodations in the application and interview process are welcome to contact View phone number on click.appcast.io to speak with a representative of the Office of Equal Opportunity. Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit. NC State University participates in E‑Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. #J-18808-Ljbffr NC State University