Sr. Technical Account Manager

Job Requisition ID # 26WD99454 26WD99454 Sr. Technical Account Manager Position overview Autodesk Customer Success is looking for highly motivated technical experts to help our customers optimize their product investment and achieve measurable business outcomes. We are looking for professionals with Architecture, Engineering, Construction and Operations (AECO) experience, supporting a broad range of technologies in large-scale enterprise environments. This person will work closely with medium and large enterprise customers worldwide. You will join the Technical Adoption and Success group within the Customer Technical Success team – a team that values professional development and rewards high performance. The Technical Account Management group owns the customer support experience and is responsible for ensuring customer technical success, driving growth, and customer delight. Responsibilities Establish and maintain working relationships with customers as technical advisor, activities including customer interactions, internal alignment with Customer Success Manager (CSM) and Technical Adoption Specialist (TAS) in executing activities in customer success plans and ensuring best in class Customer Technical Success experience Priority handling and escalation of critical issues and monitoring of service level compliance Technical assistance and recommendations for Enterprise Customers based on data analytics Taking a problem management approach, find opportunities for improvement initiatives Partner with customer’s IT and design groups to ensure successful and efficient installation, licensing, and performance of Autodesk cloud and desktop applications Manage delivery of coaching sessions from the customer success plan to increase adoption and customer success plan Delivering proactive customer engagement through regular support case reviews, assessment of software performance, and alignment of technical insights with customer objectives Responsible for key event management (e.g. major upgrades) Minimum Qualifications Bachelor's degree or equivalent experience in Architectural, Civil or Construction Engineering Minimum 5 years' experience in using or supporting Autodesk cloud services (Forma, previously Autodesk Construction Cloud, in particular) for large enterprise clients in a professional services role Strong analytical skills and experience working and troubleshooting in enterprise environment Expert knowledge in workflows and data exchange Experience in delivering on presentations Able to manage several projects at a time, setting the right priorities Preferred Qualifications Strong communicator and able to build relationships at all levels, taking initiative Ability to present technical information to a live or virtual audience Technical consulting experience and/or technical project delivery experience with large, demanding clients Experience in Autodesk pre-Construction solutions (BuildingConnected, TradeTapp) Benefits From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting Salary transparency Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $76,000 and $136,730. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package. Equal Employment Opportunity At Autodesk, we’re building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law. #J-18808-Ljbffr