Technical Account Manager

About the Role: Are you passionate about affordable housing and skilled in guiding clients through transformative software experiences? Join our RightSource team as a Technical Account Manager, where you'll play a key role in supporting clients across the Affordable Housing industry. In this fast‑paced, client‑facing role, you'll lead successful software implementations, train site staff, and deliver support. You'll be the go‑to partner from kickoff to go‑live, building relationships, solving problems, and driving best practices every step of the way. If you're ready to make a real impact with cutting‑edge tools and meaningful work, we'd love to meet you! What You’ll Do: Lead the full onboarding process for new RightSource clients, from initial kickoff to successful software implementation and adoption. Serve as the primary point of contact for assigned accounts, building trusted client relationships and delivering timely, strategic support. Analyze client needs and provide tailored best‑practice guidance to ensure successful configuration and use of RightSource products. Research, analyze, and resolve RightSource software and compliance service issues, identify when client issues need escalation, and determine the appropriate support resources for problem resolution. Who You Are: Bachelor's Degree in Business Management or a related field; or an equivalent combination of education and experience. Two years of experience auditing LIHTC, HUD, and other affordable housing programs, along with two years of technical or client support experience. Advanced knowledge of Yardi domain or significant experience in relevant industry. Demonstrated ability to independently manage and resolve client issues and requests. Advanced technical and product knowledge of one or more Yardi software products. Understanding of the property management or relevant Yardi‑supported industry and industry best practices. Excellent written and oral communication skills. Ability to work individually as well as collaborate within a team environment to achieve set goals. Aptitude for learning new technology. Flexibility and the ability to manage changing priorities. Ability to meet critical deadlines and prioritize multiple tasks in a fast‑paced environment. Ideal to Have: Affordable Industry certifications. We prioritize your well‑being with comprehensive benefits, including 100% paid employee medical premiums, company profit‑sharing plan, and flexible work arrangements. Annual Salary Range: $75,000-$78,800 EOE/Race/Gender/Disability/Vets #J-18808-Ljbffr