DIVISION SENIOR VICE PRESIDENT

Job Description

Job Description

The Management Trust
Position Title: Division Senior Vice President
Location: Southern California
Reporting To: Division President
Status: Exempt, Full-Time
Salary: DOE $148,000 - $170,000/Annually DOE

COMPANY PROFILE:
The Management Trust is a community association management company. We believe that building and maintaining a community takes more than just hammers and nails. It takes integrity, trust, experience, and support. Our success is based on the belief that effective management anticipates our clients’ needs, not merely reacts to them. We are a company of creative and committed individuals driven by grand aspirations and are proud to be the only 100% employee-owned community management firm in the nation. Our Employee Owners are encouraged to actively participate in growing our business by helping define best practices every day. It is in this spirit that we encourage you to explore this opportunity to join The Management Trust team.

EMPLOYEE OWNER POSITION PURPOSE:
The Division Senior Vice President a leadership role that is primarily focused on the following key responsibilities:

• The support, development, and engagement of the team.
• Business Development, partnering with the Division President to grow the business and market presence through direct and indirect sales and marketing.
• Maintaining the Division systems and performance in alignment with the Trust Standards for all team members and clients to foster Division performance.

The Division Senior Vice President models the way via practices and policies that provide a professional culture to emphasize productivity and alignment with company standards. The position works closely with the Division President to support local operations. Key areas of focus and accountability include, but are not limited to: community management deliverables, quality control, employee relations, maintaining existing client relations, sales and marketing, training, and procedural development.

JOB DUTIES AND RESPONSIBILITIES:

Strategic Leadership & Division Management
• Support the Division President in directing, developing, and implementing long range financial, operational, and strategic goals, including creation and execution of the annual Division budget
• Partner with Division Leadership to develop and implement organizational strategies, policies, and practices
• Participate in global Company Leadership and Committees to foster alignment with Company objectives
• Foster a success oriented, accountable environment within the Company
• Evaluate the performance of the Division’s Middle Management Leadership team against established goals and growth expectations
• Create staffing strategy for the entire Community Management team in partnership with Middle Management Division Leadership
• Support Division committees, CEOs, and overall staff engagement
• Perform other duties and special projects as assigned

Business Development, Growth & Marketing
• Support Division growth through business development efforts, including preparation for and attendance at client marketing discussions and management of the proposal process
• Participate in Division Middle Management Leadership and marketing presentations to potential new clients
• Deliver consultative services for complex client needs, as needed
• Monitor outcomes of Trust ancillary service goals and initiatives

Client Relationship Management & Satisfaction
• Respond to high-level client concerns and issues of satisfaction; escalate to AVP, Regional, or Division President as appropriate and manage through resolution
• Regularly check in with Board members from recently transitioned, existing, and key accounts to ensure client satisfaction
• Ensure overall quality of service for both internal and external deliverables
• Evaluate client needs to ensure proper team placement and positive client outcomes
• Support client transitions (onboarding, offboarding, CAM changes, developer control changes)

Operational Oversight & Performance Management
• Assist the Division President in overseeing staffing levels to meet Company goals
• Monitor team performance and proactively support client retention
• Oversee performance evaluations conducted at least annually based on measurable criteria
• Monitor, coach, and deliver performance management and disciplinary action in partnership with HR
• Manage employee related escalations and performance discussions to resolution
• Hold recurring touch base meetings with team members to oversee work product and client concerns
• Regularly review team work product using reports, time tracking systems, and board packets to ensure Trust standards are followed
• Monitor and review Division revenue from client billing and extra services in alignment with staffing performance

Talent Development, Training & Coaching
• Oversee and participate in hiring, onboarding, training, and development of employees, including onsite staff
• Mentor, motivate, coach, and provide career development opportunities for Division team members
• Support training for AVP Community Management and Regional Manager roles in systems and processes
• Serve as a continual resource for team questions, mentoring, and training
• Regularly check in on new hire training efforts within the Division
• Support ongoing education, including industry recertifications and continuing education
• Coordinate attendance at industry functions for applicable employees
• Participate in Trust webinars and board training symposiums as requested

Meetings, Governance & Board Support
• Attend Board, membership, and committee meetings with managers as required
• Support ECAMs and CAMs in conducting Board of Director and Committee orientations and ongoing training
• Coordinate, lead, attend, and provide updates during department meetings at all staff levels, including in the absence of leadership
• Represent the Company at meetings, industry events, and formal functions

Cross Functional Collaboration & Internal Partnerships
• Develop and maintain a deep understanding of organizational navigation and guide teams in using centralized departments and resources
• Partner with Senior Manager of Operations, Audit, and Compliance
• Coordinate with Critical Path Partners and cross functional stakeholders to proactively support client needs
• Partner with AVPs and Regional Managers to develop client action plans and identify coaching opportunities

Financial Oversight & Fee Management
• Participate in directing and setting client fees during the annual budget review
• Monitor Division financial performance tied to staffing and service delivery

Industry Expertise & External Representation
• Maintain current industry knowledge to serve as a subject matter expert for internal and external clients
• Maintain, foster, and strengthen vendor partnerships
• Represent the Company at industry events and formal engagements

QUALIFICATIONS:
• This skill set is generally acquired through a combination of a degree in a Business Administration (or related) field, along with 7+ years of proven leadership for a large company
• Proficiency in Community Association Management – with generally between 5-10 years of experience
• Extensive results-oriented experience in strategic planning and execution
• Knowledge of contracts, negotiation, and change management
• Ability to examine and re-engineer operations and procedures
• Strong financial planning and analysis capacity
• Excellent public relations, presentation, interpersonal, and verbal/written communication skills
• Ability to interact with all levels of staff in a diverse industry
• Proficiency in coordinating initial setup of new community developments in the Homeowner’s Association structure
• Proficiency in reading and understanding community association governing documents, including: CC&Rs, Articles of Incorporation, DRE budgets, white papers, phasing schedules, site maps, and condominium plans
• Proficiency with DRE budget preparation and submission process
• Solid knowledge of Microsoft Outlook, Excel, and Word; intermediate skills a plus
• Ability to meet deadlines and address time-sensitive issues
• Willing to learn Company process and procedures, and learn/use proprietary software
• Adaptable and dependable with a solid attendance record

SPECIAL POSITION REQUIREMENTS:
• Must have reliable transportation to conduct site visits and be available for evenings and occasional weekend meetings
• Must have and maintain a valid driver’s license and vehicle insurance in compliance with Company policy
• Must be able to drive in the dark if required

ESSENTIAL FUNCTIONS:
• Use standard office equipment, including: computer, multiple web-based applications, smartphone, tablet, copier/scanner, etc.
• Be stationary for periods of time
• Relocate up to (25) pounds
• Travel to and from offsite locations

SUPERVISES OTHERS? IF SO, LIST:
• AVP of Community Management
• Regional Managers

SCHEDULE & TRAVEL:
• Monday-Friday from approx. 8:00 am-5:00 pm
• This position may require occasional long hours to meet business needs (including weekends)

The Management Trust is an Equal Opportunity employer. We celebrate and support diversity.

TMT reserves the right to modify this job description at any time based on business need.