Parts Specialist

Parts Specialist – O'Reilly Auto Parts Job Summary The Parts Specialist provides high‑level service to retail and installer customers and supports store management in task accomplishment. Essential Job Functions Follow and promote all company customer service programs (Hi‑5, Low Price Guarantee, Rock the Call, etc.). Greet and assist retail/walk‑in customers, and telephone callers, providing parts information, quotes, and recommendations. Assist managers or installer service specialists with professional customer service as directed. Complete assigned company training. Maintain cash drawer, process cash, checks, credit card transactions, and exchanges/returns. Resolve customer complaints politely. Assist with daily image maker/planogram updates, freight receipt, stocking, and cleaning. Handle daily operational tasks such as preparing merchandise returns, monthly stock adjustments, and inventory cycle counts. Operate brake lathe and other test equipment following training. Perform in‑store services (e.g., install wipers, test batteries, scan codes) when permitted by state/local law. Occasionally drive a delivery vehicle under company‑mandated eligibility requirements. Perform all other duties as assigned. Skills / Education / Knowledge / Experience / Abilities Required Ability to quickly match alphanumeric sequences. Provide outstanding, friendly, and professional customer service. Multitask customers on phone and in store simultaneously. Desired Familiarity with automotive parts, cataloging, and the warehouse index system. ASE certification. Fluency in multiple languages (Spanish highly desired). Bilingual encouraged. Total Compensation Package Competitive wages & paid time off Stock purchase plan & 401(k) with employer contributions starting day one Medical, dental, & vision insurance with optional FSA Team member health/wellbeing programs Tuition educational assistance programs Opportunities for career growth Equal Opportunity Employer O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on basis of race, religion, color, national origin, sex, sexual orientation, gender identity, pregnancy, age, veteran or uniformed service member status, disability, genetic information, or any other protected status as defined by law. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to View email address on click.appcast.io or call View phone number on click.appcast.io. #J-18808-Ljbffr O'Reilly Auto Parts