Account Manager II

The Account Manager is responsible for interacting with customers on an executive level and acting as an extension of the client; understanding and communicating agreed upon expectations to field offices and increasing the market share of business by providing service that meets and exceeds customer expectations, stewardship reporting, commitment to customer goals, and introducing/selling/implementing additional services.This is a remote position, but candidate must live in Dallas/Fort Worth area.ESSENTIAL FUNCTIONS & RESPONSIBILITIES:Provide consultative customer services for one or more new or established accountsIntroduce new services independently or with assistance as neededHandle local or regional accountsManage accounts with revenue in one region and a minimum revenue amount of $1m per account with a combined revenue for all accounts of over $3m.Revenue growth with existing accountsAccounts Receivable - Responsible for all aspects of collections in conjunction with the respective operations managementClient Stewardship - Responsible for conducting regular stewardship meetings and overseeing the integrity and delivery of client specific reports and information; must perform in a consultative role identifying trends and providing CorVel solutions to market and business challengesClient Retention - Maintain continuous communication with customers to ensure that all service expectations are identified and maintained; communicate and engage senior management in account status, challenges and goals; every national account and large account will have an RVP (Regional Vice President) as a senior operations representative assigned to the accountProactively raiseconcernsor potential issues to appropriate members of the management and executive team to remedy immediate concerns before they become issues; maintain an open items matrix to document all issues and resolutionFacilitate and coordinate internal customer set-up and external implementationCoordinate and attend customer meetings; ensure CorVel participants are engagedDiscuss, understand, and meet agreed upon standards as mutually determined by CorVel and customerDevelop/maintain account service instructions/communicate to service staff and post on the IntranetManage contract renewals/price increases; coordinate with the AE and/or management team as appropriatePresent information to assigned customers in an organized and persuasive fashion for contract renewals, service issue discussions, or additional product salesRegular attendance on the Monthly Account Manager CallProvide monthly account updates and document all new service opportunities in Salesforce.comAdditional duties as assignedKNOWLEDGE & SKILLS:Reliable professional with the ability to achieve balance between customer orientation and a results-driven approachKnowledge of CorVel's services and completion of all CorVel Product Training ModulesBusiness acumen, coupled with enthusiasm and decorumExcellent communication/presentation skills and ability to build relationshipsStrong interpersonal skills and commitment to customer serviceAble to work collaboratively and independentlyHighly developed organizational abilities as well as analytical and time management skillsMust be proficient in Microsoft Office applications and CRM software (Salesforce)EDUCATION & EXPERIENCE:Bachelor's degree, national certification or equivalent in business or sales and marketingDemonstrated experience in account managementTraining within the insurance industry, managed care or related field preferredPAY RANGE:CorVel uses a market based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time.For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role. The level may impact the salary range and these adjustments would be clarified during the offer process.In general, our opportunities will be posted for up to 1 year from date of posting, or until we have selected candidate(s) to fulfill the opening, whichever comes first.ABOUT CORVEL:CorVel, a certified Great Place to Work Company, is a national provider of industry-leading risk management solutions for the workers’ compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!).A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.QualificationsSkillsBehaviors:Motivations:EducationExperienceLicenses & CertificationsEqual Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr