Senior Luxury Travel Advisor

Marchay is an exclusive membership-based luxury travel service that caters to some of the world's most sophisticated travelers. With a curated network of private homes, villas, and luxury hotels worldwide, Marchay offers unparalleled personalized service and exceptional travel experiences.

We are seeking a Senior Luxury Travel Advisor to lead and inspire a team of travel professionals dedicated to delivering bespoke travel planning and execution for our discerning members.

Key Responsibilities:

• Lead and manage a team of Luxury Travel Advisors, fostering collaboration and excellence in client service.
• Maintain close relationships with high-net-worth members to understand their travel preferences and deliver personalized travel solutions.
• Oversee and contribute to the development of highly detailed, customized travel itineraries involving luxury accommodations, private villas, premium air travel, and exclusive experiences.
• Coordinate with global suppliers including hotels, destination management companies (DMCs), villa agencies, and local concierges to ensure flawless trip execution.
• Drive continuous improvement initiatives to enhance member experience and operational efficiency.
• Provide mentorship, training, and guidance to team members to develop their skills and industry knowledge.
• Stay up-to-date with emerging luxury travel trends, new destinations, and industry advancements.
• Manage multiple complex trips simultaneously with meticulous attention to detail.

Requirements

• Minimum of 5 years of experience in luxury travel advisory.
• Deep knowledge of luxury travel products, services, and suppliers globally.
• Exceptional client relationship management skills and experience managing relationships in a personalized service environment.
• Proficiency with CRM systems, booking platforms, and travel technology tools.
• Experience handling ultra-high-net-worth travelers, VIP family travel, and bespoke multi-stop international itineraries.
• Availability during Eastern Time business hours.
• Availability for 9 weekend watches per year.
• 1-2 years of leadership experience preferred.
• Experience with Sabre GDS, Salesforce CRM, or similar travel-industry tools is a plus.

Benefits

• Comprehensive Benefits: Fully covered medical, dental, and vision insurance
• 401(k) Plan: Access to our retirement savings program
• Generous Time Off: Ample PTO plus company holidays to recharge and reset
• Flexibility: Remote work environment with the ability to manage your schedule effectively