Senior Field Service Engineer - Medical Imaging Equipment

Job Description

Job Description

The Field Service Engineer III is a subject matter expert on high-end medical imaging systems, operating fully autonomously to resolve the most complex service issues. This senior individual-contributor role serves as technical lead across accounts, systems, and projects, and is the go-to escalation point before OEM involvement is needed. Focus areas include technical leadership, complex problem-solving, and developing others.Key ResponsibilitiesServe as primary technical escalation point and SME for high-end imaging systemsIndependently resolve the most complex, novel, or high-impact issuesLead complex installations, de-installations, and relocations, owning full project scopeFormally mentor and train FSE I/II team membersServe as primary contact for key accounts, building trusted senior-level relationshipsDrive continuous improvement of service processes and documentationPartner with OEM/vendor teams on advanced escalationsIndependently perform advanced inspections, maintenance, calibrations, and QADocument work per ISO quality and regulatory standardsModel safety and security procedures for the broader teamRequirementsAS/AA in Electronics, Electromechanical Technology, Computer Science, Biomedical Technology, or equivalent military training preferred; Bachelor's a plus5–8+ years field service experience on medical imaging or comparable equipmentDemonstrated expertise across multiple imaging modalities, with depth in at least oneProven ability to lead technical projects and mentor othersStrong presence and credibility with key accountsExcellent written/verbal communication for high-stakes situationsProficient in MS Office; advanced ERP knowledge a plusValid driver's license, clean driving recordTravel & ScheduleUp to 75% travel requiredParticipates in and helps coordinate on-call coveragePhysical & EnvironmentalFrequent standing, walking, occasional lifting (25–50 lbs)Use of hand/power tools, ESD protection, and PPE as neededPotential exposure to radiation, electrical hazards, and bloodborne pathogens; OSHA and safety compliance required