Collector I

Join Our Team at Duncan Solutions, LLC

Duncan Solutions, LLC, is a full-service transportation management company that focuses on connecting people, technology, and data to make cities more livable and efficient. As a leading provider of parking and tolling management solutions, we support municipal and commercial clients with citation processing, debt collection, DMV registered owner identification, back-office transaction processing, image review, customer service center and customer experience (CX) operations, integrated on-street parking management, and more.

Work Location

This is a remote position with eligibility in the following states: AZ, CA, CO, CT, DE, FL, GA, IL, IN, IA, KS, LA, MD, MA, MI, MO, MN, NJ, NY, NC, OH, PA, SC, TN, TX, VA, WA, WI, WV, VT, D.C. Candidates must reside in one of the following locations for consideration.

Pay Transparency

This role will offer $17.00 per hour. Employees may also be eligible for performance-based incentives and additional benefits as part of our total rewards package.

Working Hours

Monday-Friday 9:00 AM – 8:00 PM EST. Shift times will be 9:00 AM- 6:00PM EST all week except one day a week, you will work one late shift. Late shift 11:00AM - 8:00 PM. That will be the same day every week except for Fridays, we rotate on a monthly basis. One late night a week is required.

Position Summary

Collectors at Duncan Solutions are responsible for contacting citizens nationwide regarding their unpaid parking citations, toll and municipal debt to negotiate and establish repayment, while documenting important account information for each call.

Essential Duties and Responsibilities

• Communicate with customers about their parking citations. 40%
  • Provides excellent service to outbound/inbound callers related to parking citations, municipal debt, toll charges and toll violations.
• Communicate with customers to collect delinquent funds and bring final closer to past due accounts. 40%
  • Establish contact with customers for the purpose of collecting delinquent funds and bringing to final closure past due amounts while maintaining adherence to the spirit of all FDCPA regulations.
  • Persuade customers to pay amounts due to unpaid parking citations. Reviews alternatives for payment with customers and monitors payment status of accounts.
• Ensure all accounts are worked within client standards and Federal Regulations. 15%
  • Work within regulations, department/division and Compliance Policies
  • Maintain clear, concise and accurate documentation of all attempts and/or contacts made and received for accounts in accordance with company and client specifications
  • Maintains proper documentation for discussions with customers and enters information into computer.
  • Adheres to dialer schedule and work standards.
• Other duties assigned by management.

What You'll Need to Succeed

• Good mathematical skills including calculator skills
• Goal Oriented, and seeks to consistently meet aggressive daily, weekly, and monthly production and quality goals
• Strong organizational skills and the ability to meet tight deadlines
• Negotiation, counseling and problem-solving skills
• Ability to learn company collections computer system and phone system
• Persistent, ability to overcome objections, ability to remove barriers
• Professional, even-temp with the ability to remain calm when being challenged
• Team player
• Must have high speed reliable internet. Must be to a router that can hardwire an Ethernet port into. No Wi-Fi. No Hotspots.

Education / Experience / Skills

• High School Diploma or GED from an accredited institution required
• At least 6 months' experience in customer service, collections, or call center experience
• Reliable ability to work flexible day, evening and weekend hours as required

Physical Demands and Working Conditions

• This role is primarily computer-based and may be performed in an office or remote work environment. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

What We Offer

Duncan Solutions, LLC, offers a professional environment, stability, upward mobility, and a wide breadth of benefits. We offer our full-time regular employees who meet eligibility criteria the following which include:

Medical, Dental, & Vision Insurance

• Medical, Dental, & Vision Insurance
• Healthcare & Dependent Flexible Spending Accounts (FSA)
• Health Savings Account (HSA) with Employer Contribution
• Company Paid Life and AD&D Insurance
• Company Paid Short- & Long-Term Disability
• Employee Assistance Program (EAP)
• 401(k) with Employer Match (Traditional/Roth/Safe Harbor)

Paid Time Off

• 10 Company Holidays
• PTO Accrual
• Sick Time Accrual
• Parental Leave
• Jury Duty
• Military Leave
• Bereavement

Other Voluntary Benefits

• Life and AD&D Insurance for Employees/Spouse/Child(ren)
• Critical Illness
• Accident Insurance
• Dependent Care Flexible Spending Account (DCFSA)

Duncan Solutions, LLC is proud to be an Equal Opportunity Employer. We actively encourage applications from everybody. All qualified job applicants will receive consideration without regard to race, color, religion, creed, national origin, aboriginality, genetic information, ancestry, marital status, sex, sexual orientation, gender identity or expression, physical or mental disability, pregnancy, veteran status, age, political affiliation or any other non-merit characteristic.