Customer Service Rep (08243) - 13931 Van Nuys Blvd

Customer Service Rep

Customer Service Rep (08243) - 13931 Van Nuys Blvd

Pacoima, California, HAJ, Inc.

Job Description

Job duties include operating all equipment, stocking ingredients, preparing product, receiving and processing telephone orders, taking inventory and completing associated paperwork, and cleaning equipment and facility approximately daily. Training orientation and training provided on the job. Communication skills include the ability to comprehend and give correct written instructions and to communicate verbally with customers and co-workers to process orders both over the phone and in person. Essential functions/skills include the ability to add, subtract, multiply, and divide accurately and quickly (may use calculator), make correct monetary change, and enter orders using a computer keyboard or touch screen. Work conditions include exposure to varying and sometimes adverse weather conditions, in-store temperatures ranging from 36 degrees in cooler to 90 degrees and above in some work areas, sudden changes in temperature, fumes from food odors, exposure to cornmeal dust, cramped quarters including walk-in cooler, hot surfaces/tools from over up to 500 degrees or higher, sharp edges and moving mechanical parts. Sensing includes talking and hearing on the telephone, near and mid-range vision for most in-store tasks, depth perception, and ability to differentiate between hot and cold surfaces. Temperaments include the ability to direct activities, perform repetitive tasks, work along and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions. Standing includes most tasks performed from a standing position. Walking includes walking in short distances for short durations. Delivery personnel must travel between the store and the delivery vehicle and from the delivery vehicle to the customer's location. Sitting includes paperwork normally completed in an office at a desk or table. Lifting includes bulk product deliveries made twice a week or more and are unloaded by the team member using a hand truck. Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'. Cases are usually lifted from floor and stacking onto shelves up to 72" high. Carrying includes large cans, weighing 3 pounds, 7 ounces, carried from the workstation to storage shelves. Occasionally, pizza sauce weighing 30 pounds is carried form the storage room to the front of the store. Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray. During delivery, carry pizzas, sides, and beverages while performing "walking" and "climbing" duties. Driving includes deliver pizzas within a designated delivery area. A team member may make several deliveries per shift. Pushing includes pushing to move trays which are placed on dollies. A stack of trays on a dolly is approximately 24"-30" and requires a force of up to 7.5 pounds to push. Trays may also be pulled. Climbing includes infrequently navigating stairs or climb a ladder to change prices on signs, wash walls, perform maintenance. During delivery of product, navigation of five or more flights of stairs may be required. Stooping/Bending includes forward bending at the waist necessary at the pizza assembly station. Crouching/Squatting includes performed occasionally to stock shelves and to clean low areas. Reaching includes reaching up, down, and forward. Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves. Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes. Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones. Hand tasks include eye-hand coordination is essential. Use of hands is continuous during the day. Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists. Workers must manipulate a pizza peel when removing a pizza from an the oven, and when using the rolling cutter. Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes. Team members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes. Machines, tools, equipment, work aids include utilization of pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.

Additional Information

All your information will be kept confidential according to EEO guidelines.

This job posting is for a position in a store owned and operated by an independent franchisee, not Domino's Pizza LLC, Domino's Pizza Franchising LLC, or Domino's Pizza, Inc. ("Domino's Corporate"). This means, among other things, that the independent franchisee is alone responsible for and will independently make all decisions concerning employment matters for the store, including those relating to hiring, firing, discipline, supervision, compensation and benefits, staffing, and scheduling. Domino's will not receive a copy of any application you submit for this job posting and will not have any control over whether you receive an interview and/or are ultimately hired. Further, Domino's does not control and is not responsible for the employment policies and practices of independent franchisees. If you are hired for this job posting, the independent franchisee will be your only employer, and you will not be an employee of Domino's.