Account Operations Specialist I

Account Operations Specialist I

First Internet Bank of Indiana Fishers - Fishers, IN 46038

Position Details

About the Position:

As the Account Operations Specialist I, you will perform the functions required to support lending and deposit lines of business. You will also interface with internal and external customers to ensure a great customer experience.

What You Will Do:

1. Perform loan boarding/servicing functions, imaging documents, lien perfection for various collateral types, while providing internal and external customer service.
2. Perform reviews of newly opened accounts and maintenance on existing deposit accounts.
3. Assist with customer calls.
4. Identify problems or errors in documentation and resolve with the appropriate party.
5. Process incoming physical payments and payoffs.
6. Meet performance goals for accuracy, productivity and customer service.
7. Work as a team to support other Operations personnel to ensure all processes and services are completed on time and accurately.
8. Perform other duties as assigned.

What We're Looking For:

• High School degree required, some college preferred.
• A minimum of one year of experience boarding or servicing commercial and consumer loan packages for various loan types preferred.
• A minimum of one year of operational and customer service experience in a bank setting preferred.
• Previous experience with vehicle titles preferred.
• Strong administrative skills, including computer/word processing skills.

Working Conditions/Demands:

• Professional office setting.
• Must be able to move throughout the office and buildings to obtain or relay information as well as effectively utilize a remote support staff.
• Must be able to perform the essential functions of the position with or without reasonable accommodation.

More about First Internet Bank

Why Join Us?

At First Internet Bank, our workplace is built around people. Guided by four core competenciesCollaborate to Win, Adapt with Agility, Decide for Impact, and Put People Firstwe've created an environment where individuals feel empowered, supported, and inspired to do their best work. This commitment to collaboration and growth has earned meaningful recognition, including being named a Top Workplace multiple times and one of the Best Banks to Work For. We're proud of these honors because they reflect what matters most to us: our team.

This culture comes to life at our 175,000?square?foot headquarters in downtown Fishers, designed with our people in mind. Inside, you'll find thoughtfully designed workspaces, an onsite fitness center and The Backyard, our 18,000?square?foot open?air deck with fire pits, covered pergolas, a waterfall, and plenty of greenery for stepping away and recharging. Add free snacks, soft drinks, beer on tap, unlimited volunteer time off, continuous education opportunities for development and regular team events, and you'll find plenty of ways we support connection and a great workday.

Our benefits package includes the following and so much more:

• Medical, Dental, and Vision Insurance for Full-Time employees - Eligibility begins on day one of employment
• 401(k) Retirement Plan with Generous Match for Full-Time and Part-Time employees - Eligibility begins on day one of employment
• Professional Development Reimbursement
• At Least 3 Weeks Paid Vacation Annually - For New Employees, Paid Vacation is Adjusted Based on Start Date
• Eleven Paid Holidays
• Paid Volunteer Time
• Annual First Internet Bank-branded merchandise allowance

Equal Opportunity Employer - Women, Minorities, Veterans and Individuals with Disabilities