Senior Account Manager

Full-time

Description

The Senior Account Manager (SAM) serves as the primary liaison between clients and internal teams, ensuring seamless execution of projects from concept to completion. The role involves managing client relationships of 3 million plus, driving sales within existing accounts, overseeing budgets, and ensuring projects align with company standards and client expectations. The SAM also provides strategic input and troubleshooting, identifies growth opportunities, and ensures financial efficiency.

In-office position; opportunity for hybrid after 90 days

Requirements

Client Management & Business Development

• Maintain and strengthen client relationships to ensure satisfaction and long-term partnerships.
• Identify and generate added value upselling opportunities within assigned accounts.
• Educate clients on company services, new programs, and strategic offerings to enhance business opportunities.
• Work closely with Account Executives (AEs) to develop and implement account growth strategies.

Project Coordination & Execution

• Oversee projects from concept to execution, including design, production, logistics, show services estimating and ordering, onsite support and post-show review and reconciliation.
• Ensure internal teams adhere to project timelines, budgets, and deliverables.
• Serve as the daily key point of contact for clients, updating them on project status and addressing concerns in a timely manner.

Financial & Budget Oversight

• Manage client budgets through cost-saving strategies, value engineering, and financial planning.
• Review contracts, estimates, and invoices for accuracy and financial efficiency.
• Minimize profit loss by ensuring accurate estimates and budget management.
• Handle financial reconciliation, vendor invoice reviews and approvals.

Operational & Logistical Management

• Coordinate and manage exhibit inventory, logistics, and show site services.
• Ensure accurate and timely procurement of necessary project components, including all show services.
• Work with third-party partners for international projects and oversee service contracts.

Leadership & Problem-Solving

• Provide strategic solutions, troubleshoot project challenges and work with internal teams to resolve them efficiently and in a timely manner.
• Attend and contribute to all required internal meetings.
• Provide mentorship and guidance to junior account managers, account coordinators and team members.

Compliance & Documentation

• Maintain comprehensive records, contracts, estimates, and key documents within Ellie.
• Ensure compliance with industry and show rules and regulations, union rules, and internal company policies.
• Review post-show reports and handle damage assessments or repair estimates.

Qualifications & Skills:

• Proven experience in account management, preferably in the events, marketing, or exhibit industry.
• Strong sales and relationship management skills.
• Excellent financial expertise and ability to manage large budgets effectively.
• Ability to oversee multiple projects simultaneously and ensure timely execution.
• Ability to manage projects as the AE as necessary.
• Manage 3 million or more in revenue.
• Strong problem-solving and decision-making abilities.
• Ability to address conflicts and challenges in a timely manner.
• Strong understanding of construction methods, ability to read all CAD detail drawings to enhance project efficiency.
  

Please note that as part of our hiring process, all final candidates will be required to complete a comprehensive background check. This may include, but is not limited to, verification of employment history, education, criminal records, and other relevant information to ensure suitability for the role.