Customer Service Officer

Job Description

Job Description

Job Summary

We are seeking a motivated and customer-focused Customer Service Officer to engage with customers, identify their needs, and recommend products and services that provide value. This role combines customer service with sales and relationship-building responsibilities in a dynamic, team-oriented environment.

Responsibilities

• Present products and services based on customer needs.
• Identify sales opportunities and recommend appropriate solutions.
• Build and maintain strong customer relationships.
• Address customer questions and assist with purchasing decisions.
• Support promotional campaigns and customer acquisition initiatives.
• Maintain accurate records of customer interactions and sales activities.
• Collaborate with team members to achieve customer engagement and sales goals.
• Participate in ongoing sales training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong verbal and written communication skills.
• Confident, professional, and customer-focused personality.
• Goal-oriented and motivated to achieve sales results.
• Strong listening, persuasion, and relationship-building abilities.
• Excellent organizational and multitasking skills.
• Reliable, adaptable, and self-motivated.
• Previous experience in sales, customer service, retail, hospitality, or account management is a plus but not required.