Customer Service Rep
$14.6 per hourAvolta
Customer Service Rep
Location: Milwaukee Airport F&B
Advertised Compensation: $14.60 to
Summary: The Customer Service Representative is responsible for providing customer assistance in stores by completing sales transactions, completing returns, and processing voids for associates; administering the Mystery Shop program and training programs; ensuring consistent application of all company and local customer service policies; and providing training; performs all other responsibilities as directed by the business or as assigned by management. This is a non-exempt position and typically reports to the Store Manager / Assistant Store Manager.
Essential Functions:
- Provides customer support and handling customer inquiries
- Works directly in the unit with associates to ensure service/training compliance standards are met
- Coordinates all training of hourly staff in customer service program as well as provides hands-on training of MIT, Brand, and OJT within the branch
- Provides feedback to managers regarding continued development of associates
- Acts as mentor to transition associate from time of hire to completion of retail training process
- Administers service excellence training in units
- Administers Mystery Shoppers Program for the branch and notifies managers of scores on a daily and period basis
Minimum Qualifications, Knowledge, Skills, and Work Environment:
- Requires a High School diploma or general education development (GED) diploma
- Customer service and/or training experience preferred
- Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents
- Requires the ability to interact with the public and coworkers in a friendly, enthusiastic and outgoing manner
Equal Opportunity Employer (EOE) Minority/Female/Disabled/Veteran (M/F/D/V) Drug Free Workplace (DFW)
Vacancy posted 4 days ago
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