Social Media Account Specialist (REMOTE OR IN-OFFICE)

Company Description We are a small online marketing agency specializing in the restaurant and hospitality industry, established in 2012. For over a decade, we’ve been the eyes, ears, and voice of small and medium‑sized locally owned restaurants online. We manage online listings and menus, social media platforms, websites, and email marketing. When we partner with a restaurant or small business owner/manager, we take the online customer service and social media management piece off of their plate so they don’t have to worry about it. What We Do Online Marketing: Develop authentic organic content and paid ad campaigns and post to a variety of social media platforms each week, including Facebook, Instagram, Google, and Email Marketing. Online Customer Service: Respond to customers on review sites by crafting and sending genuine responses to individuals who write positive and challenging reviews. Local SEO Management: Monitor, manage, and update online listings and menus. Team Environment We work closely as a team, take ownership of our work, and operate with empathy. We strive to remain optimistic, humble, and resourceful. We’re a “flat” organization — meaning we all work together without hierarchies or complex channels of communication. Social High Rise was established in 2012, and our office headquarters is located in Downtown Chico, CA. We’re a small agency, built from the ground up, and our team tends to stick around for a while. We gather for “team time” via Zoom each week to review company milestones, recognize team accomplishments, and shamelessly share our blunders. Perks Monday through Friday work schedules (in general) with flexibility. Unlimited paid vacation. Medical, dental, and vision benefits. Remote work option. Cell phone/internet stipend. Experience working with a small team of thoughtful people. Free pizza from a local pizza joint if you can make it to our office headquarters. Personal growth and more. Job Description Create organic content and paid ad campaigns on platforms such as Facebook, Instagram, Google, and email. Perform mild photo editing. Create graphics using Canva. Respond to reviews on Google, Yelp, and TripAdvisor on behalf of assigned clients. Regular, prompt, and polished communication via email, text, Zoom, Slack, and phone with assigned clients and team members on a daily basis. Take initiative to find solutions for unforeseen platform glitches. Qualifications Entry‑level position – no marketing experience required; paid training and coaching provided. Passion for delivering outstanding customer service and genuine appreciation for small, locally-owned restaurants. Strong self‑management and self‑motivation. Experience using Facebook, Instagram, Google Business, Yelp, Canva, DropBox, Google Drive, and email marketing platforms. Polished writing skills with proper grammar, spelling, and punctuation. Extreme attention to detail. Ability to follow detailed instructions and to take initiative when instructions are lacking. Shameless communication skills with no fear of asking questions or sharing ideas. Experience speaking confidently over the phone. Creativity in various forms. Preferred: degree in Marketing, Communications, Hospitality, English, Psychology, or related field. Benefits All of your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr