Patient Care Coordinator (Front Desk)

Patient Care Coordinator (Front Desk)

Upperline Health is seeking an energetic, compassionate, and driven Patient Care Coordinator to support our physicians and care teams in delivering an outstanding patient experience. This role is primarily based in our Bel Air clinic and serves as a key connection between patients and providers. Patient Care Coordinators play an essential role in ensuring patients feel welcomed, informed, and prepared for their visits. This position is ideal for individuals who value meaningful work, enjoy helping others, and want to grow within a stable healthcare organization.

Key responsibilities include serving as the front desk representative, ensuring accurate and timely patient check-in and information collection, assisting with appointment scheduling and patient inquiries, maintaining on-time clinic flow, retrieving, scanning, updating, and maintaining patient records in the EMR, collecting patient payments and assisting with billing-related questions, managing office supply inventory, protecting patient privacy, supporting clinic operations, and traveling to nearby clinics to provide additional support when required.

Qualifications include experience in a front-office, customer service, or healthcare clinic role, prior podiatric or orthopedic practice experience, medical billing and coding experience, experience using an EMR system, strong communication skills, ability to thrive in a fast-paced, team-oriented environment, exceptional customer service, reliable transportation, and a patient-first mindset.

This role is well suited for individuals who are passionate about healthcare and enjoy being on the frontline of patient engagement. The Patient Care Coordinator who thrives at Upperline Health is motivated by meaningful work and takes pride in delivering exceptional service every day. You will thrive in this role if you are compassionate, organized, and patient-focused; take accountability for accuracy and follow-through; and enjoy working collaboratively within a multidisciplinary team. Successful candidates are adaptable, detail-oriented, and able to balance multiple priorities in a fast-paced clinic environment. This position is ideal for those seeking long-term growth within a stable, mission-driven organization where their contributions are valued and directly impact the patient experience and overall success of the care team.

Upperline Health's C.A.R.E.S. values guide how we care for patients and support one another: Compassion Treat every patient with empathy, dignity, and kindness. Accountability Take ownership of responsibilities and uphold the highest standards of accuracy and reliability. Respect Foster a welcoming, inclusive, and professional environment for patients and colleagues. Excellence Strive for continuous improvement and exceptional service in every interaction. Service Deliver care with purpose, supporting patients and providers at every step of the care journey.

This role ensures seamless clinic operations and positive patient experiences, directly supporting quality outcomes and long-term organizational success. This is more than an administrative positionit is an opportunity to make a meaningful impact every day while building a long-term career in a stable, supportive healthcare organization.

This position includes regular desk and computer work combined with frequent patient interaction. Extended periods of standing and occasional lifting of items over five pounds may be required. The clinic environment is climate-controlled with moderate noise levels.

Compensation is competitive and commensurate with similar roles in the region, based on experience and qualifications. Job Type: Full-time. Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.