Desktop Support

System One Holdings, LLC

Desktop SupportLocation: Vienna, VA (Onsite, Mon-Fri) Pay Rate: Open to W2 Position Type: Contract Candidates must be able to pass both a credit and criminal background check.Interpersonal/Communication:Excellent communication skillsExcellent customer service skillsProfessional presence and maturityDetail-orientedAbility to work well with other team membersComfortable and adaptable in a fast-paced environmentAbility to follow and adhere to standard operating proceduresTechnical Knowledge/Skills:Ability to diagnose and resolve hardware and software issues for end usersBasic networking knowledge (IP, DNS)Basic cybersecurity knowledge (MFA, phishing)Ticketing system experience (ServiceNow)Experience:Experience with troubleshooting Palo Alto Network Global Protect client issues on Windows endpointsExperience with troubleshooting issues on Microsoft Windows 11 operating systemsExperience with Microsoft M365 productivity software (including, but not limited to: Outlook, OneDrive, and Teams)Nice to haves:CompTIA A+ CertificationMicrosoft 365 Certified: Fundamentals CertificationExperience using ConnectWise Remote Support SoftwareExperience using CyberArk Workforce Password Management SoftwareExperience troubleshooting Citrix VDIsExperience Level: 1-5 yrs Ref: #851-Rockville-S1

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Vacancy posted 3 days ago

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