Guest Services Specialist

Now Hiring: Guest Services Representatives (FT & PT)

Home2 Suites by Hilton Martinsburg

Are you passionate about hospitality and delivering exceptional guest experiences? Join our award-winning team at Home2 Suites by Hilton Martinsburg! We are currently seeking Full-Time and Part-Time Guest Services Representatives to help us continue setting the standard for outstanding service.

About Us

As an award-winning property, we take pride in creating a welcoming, comfortable, and memorable stay for every guest. Our team is dedicated, supportive, and driven by excellence.

Position Overview

As a Guest Services Representative, you will be the first point of contact for our guestssetting the tone for their entire stay. This role is perfect for someone who is friendly, detail-oriented, and thrives in a fast-paced environment.

Key Responsibilities

• Greet and welcome guests with a warm, professional demeanor
• Handle check-ins and check-outs efficiently
• Respond to guest inquiries, requests, and concerns
• Manage reservations and ensure accuracy in bookings
• Maintain a clean and organized front desk area
• Collaborate with team members to ensure seamless operations

Qualifications

• Previous hospitality or customer service experience preferred (but not required)
• Strong communication and interpersonal skills
• Ability to multitask and stay organized
• Flexible schedule, including evenings, weekends, and holidays
• Positive attitude and team-oriented mindset

What We Offer

• Competitive pay
• Flexible scheduling (FT & PT opportunities)
• Supportive team environment
• Opportunity to grow within an award-winning hotel
• Employee perks and hotel discounts

Join Our Team

If you're ready to be part of a dynamic, guest-focused team and make a difference every day, we'd love to hear from you!

Apply today and start your hospitality career with us!