Guest Services Specialist

Now Hiring: Guest Services Representatives (FT & PT) Home2 Suites by Hilton Martinsburg Are you passionate about hospitality and delivering exceptional guest experiences? Join our award-winning team at Home2 Suites by Hilton Martinsburg! We are currently seeking Full-Time and Part-Time Guest Services Representatives to help us continue setting the standard for outstanding service. About Us As an award-winning property, we take pride in creating a welcoming, comfortable, and memorable stay for every guest. Our team is dedicated, supportive, and driven by excellence. Position Overview As a Guest Services Representative, you will be the first point of contact for our guestssetting the tone for their entire stay. This role is perfect for someone who is friendly, detail-oriented, and thrives in a fast-paced environment. Key Responsibilities Greet and welcome guests with a warm, professional demeanor Handle check-ins and check-outs efficiently Respond to guest inquiries, requests, and concerns Manage reservations and ensure accuracy in bookings Maintain a clean and organized front desk area Collaborate with team members to ensure seamless operations Qualifications Previous hospitality or customer service experience preferred (but not required) Strong communication and interpersonal skills Ability to multitask and stay organized Flexible schedule, including evenings, weekends, and holidays Positive attitude and team-oriented mindset What We Offer Competitive pay Flexible scheduling (FT & PT opportunities) Supportive team environment Opportunity to grow within an award-winning hotel Employee perks and hotel discounts Join Our Team If you're ready to be part of a dynamic, guest-focused team and make a difference every day, we'd love to hear from you! Apply today and start your hospitality career with us!