Front Office Medical Receptionist

Join Community Medical Group

Community Medical Group is seeking a friendly, professional, and customer-focused Front Office Medical Receptionist to join our team.

As a Front Office Medical Receptionist, you will be the first point of contact for patients and visitors, helping create a welcoming and positive experience at every interaction. This role is essential to ensuring smooth front-office operations, supporting patient scheduling, registration, insurance verification, and overall administrative efficiency within the medical center. This is an excellent opportunity for someone who enjoys helping others and thrives in a fast-paced healthcare environment.

Eligible employees receive a comprehensive benefits package that includes:

• 17 days of paid time off
• 11 paid holidays and one floating holiday
• Medical, dental, and vision coverage through UnitedHealthcare
• 401(k) retirement plan with company match
• Company-paid life insurance
• Opportunities for professional growth

Key responsibilities include:

• Providing exceptional customer service by greeting patients and visitors in a professional and courteous manner
• Answering and directing telephone calls while assisting with patient inquiries and requests
• Completing new patient registration and accurately entering demographic information into the electronic health record system
• Verifying insurance coverage, patient demographics, and eligibility information to support accurate billing and patient records
• Conducting patient check-in and check-out processes efficiently and accurately
• Scheduling, confirming, and managing patient appointments
• Collecting co-payments and self-pay balances while maintaining accurate financial records
• Documenting patient messages, requests, and concerns according to established procedures
• Receiving, scanning, routing, and processing incoming documentation and correspondence
• Assisting with forms, referrals, medical records requests, and other patient-related documentation
• Maintaining efficient patient flow and helping minimize wait times throughout the day
• Utilizing Microsoft Office and Electronic Health Record (EHR) systems for data entry, reporting, and administrative tasks
• Ensuring compliance with HIPAA, OSHA, and company policies and procedures
• Performing additional duties as assigned

Qualifications include:

• Previous experience in a healthcare front office, medical office, or clerical role preferred
• Proficiency with Microsoft Office applications required
• Experience with Electronic Health Records (EHR) preferred
• Strong customer service and interpersonal skills
• Excellent verbal and written communication abilities
• Ability to understand and utilize medical terminology
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Experience processing payments and using credit card terminals preferred
• Ability to build positive working relationships with patients, providers, and team members
• Bilingual in English and Spanish or English and Creole preferred