Program Manager, Global Partnerships and Channels

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

This role sits inside the Office of GPC and is the production engine behind how Global Partnerships & Channels tells its story. The Program Manager, Partner Narrative turns leadership intent into finished executive artifacts:briefing packs, partner narratives, board-ready slides, and governance one-pagers that hold up in front of the most senior audiences at ServiceNow and at our partners. This is a craft role for someone early in their career who writes exceptionally well, builds beautiful decks, and wants tolearn the partner ecosystem from the center of it.

The Opportunity

GPC builds ServiceNow's AI-native partner ecosystem acrossfiveRoutes to Market:Hyperscaler, ISV/Build, Resell, Service Provider, andConsulting & Implementation.Partners deliver approximately 90% of every ServiceNow deployment and source a growing share of the company's new business making the GPC narrative one of the most consequential stories the company tells.

The Office of GPC drives the organization's rhythm of business, shapes how GPC's story lands with our CEO, Board, and partner C-suites, and turns partner strategy into artifacts that ship. This role is the seat where that work gets built. The pace is fast, the audiences are senior, and the standard is high. In exchange, you get a front-row view of how a multi-billion-dollar partner ecosystem isrun.

What You Will Do

Executive Materials (~30%)

• Supportdraftingbriefing packs and pre-reads for CEO, SVP, and Board-level partner engagements,Executive Briefings, andC-suitemeetings-to standard on templates.
• Build talking points, internal communications, and institutional narrative for GPC leadership
• Turn dense inputs — pipeline data, deal structures, partner scorecards — into short, decision-ready narrative

Presentation & Narrative Craft (~30%)

• Own deck development: structure the argument, build it, apply ServiceNow brand standards, and land the visual
• Helpmaintainthe reusable asset library — partner blueprints, scorecards, org charts, enablement guides, and the GPC operating model walking deck — so nothing is rebuilt from scratch each quarter
• Maintain GPC quality and consistency standards across everything that carries the GPC name.

Rhythm of Business (~25%)

• Help run the operating cadence for the Office of GPC: agendas, prep, follow-ups, and the discipline of closing actions
• Coordinate Tiger Teams and cross-functional workstreams across Sales, Marketing, Partner Operations, Finance, and Legal without formal authority over any of them
• Support GPC Leadership Team forums, QBRs, offsites, and executive engagements under prioritization set by the Executive Office

Reporting & Partner Intelligence (~15%)

• Produce and increasingly automate recurring outputs: the partner lookbook,partner intelligence pulls, and dashboard maintenance against the single GPC scorecard
• Build thesupportanalysisthat shows leaders where the ecosystem is working and where it is not

Qualifications

What You Bring

Experience

• 2–3 years;executive communications, business operations, strategy, consulting, corporate communications, or partner/alliance marketingpreferred.OrrecentMBA graduate.
• Demonstrated experience building executive-grade presentations for senior audiences
• Exposure to a global, matrixed organization

Capabilities

• AI Fluency:AI-led mindset using AI tooling to raise the quality and volume of your own output, not just to summarize
• Concise communication adaptable to complex stakeholders
• Strong presentation building
• Flexible workstyle with strong adaptability for changing priorities and deadlines. Reprioritize withoutneedto be re-briefed.
• Advancedproficiencyin PowerPoint, Word, Excel, Teams, and Microsoft 365 Copilot
• Discretion by default: this seat sees confidential partner, commercial, and organizational material

Attributes

• Collaborative by instinctand is able to build relationships at all levels.Ability to read the room, evenin senior audiences.
• Ownership mindset: takes accountability for the outcome, not just the task
• Real appetite to learn the partner ecosystem and how ServiceNow grows through it
• Composed under volume — precise and professional regardless of urgency
• Craft pride: cares about how the work looks, reads, and lands

Nice to Have

• Exposure to partner, channel, or alliance environments (GSIs, consultancies, service providers,hyperscalers)
• Comfort reading commercial constructs: pipeline, NNACV, sourced versus sell-through, attribution
• Experience building with AI:agents, prompt workflows, or automating your own deliverables
• Brand and design sensibility beyond template compliance

How You Will Grow

Year one is about mastering the executive materials and rhythm-of-businessengine. Year two opens two paths: a defined rotation with one of the global Route-to-Market teams to build partner-facing fluency, or deeper ownership of GPC's narrative architecture. This is a deliberate on-ramp into partner strategy, go-to-market, or executive operations.

Why This Role

You will sit at the center of how ServiceNow's partner ecosystem is explained to the people who fund it, lead it, and partner with it. The work is visible from day one;what you build goes in front of the CEO, the Board, and partner C-suites. For someone early in their career who wants to learn how a global partner businessactually operates, there are few better seats in the company.

For positions in this location, we offer a base pay of $123,900 - $216,800 , plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact View email address on click.appcast.io for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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