Sr. Agile Technical Project Manager (Scrum Master / Jira Administrator)

Job Description

Job Description

Role Summary

The Sr. Agile Technical Project Manager leads end-to-end delivery of complex technology initiatives across distributed onshore and offshore teams, serving as both a hands-on Scrum Master and a technical delivery leader. A true Agile enthusiast, this person has led Agile mindset transformations across the people, process, and technology spectrum and fluently drives both Scrum and Kanban while acting as the organization’s Atlassian (Jira/Confluence) administrator and power user. A key differentiator is a demonstrated ability to embed modern AI tools into project management and delivery workflows to increase throughput, improve forecasting, and reduce manual overhead. The ideal candidate is technically savvy and translates business needs into well-structured, measurable delivery plans. Healthcare IT experience is strongly desired. This is a remote position; candidates in or near Memphis, TN are preferred.

Core Responsibilities

• Serve as Scrum Master and Agile delivery lead for one or more cross-functional teams, establishing and facilitating the appropriate ceremonies.
• Apply the right framework for the work, running Scrum for product/feature delivery and Kanban for flow-based, operational, or support work, and coach teams on when and how to use each, including WIP limits and flow metrics.
• Act as Jira Administrator: configure projects, workflows, screens, fields, schemes, boards, and automation across the Atlassian suite (Jira, Jira Service Management, Confluence).
• Manage delivery across onshore and offshore teams, coordinating across time zones to keep work unblocked, dependencies visible, and hand-offs smooth.
• Demonstrate the ability to identify, implement, and govern AI tools (e.g., Atlassian Intelligence/Rovo, automation, reporting copilots) to streamline planning, reporting, risk detection, and documentation.
• Build and maintain delivery metrics and dashboards (velocity, cycle time, throughput, burndown/burnup, cumulative flow) to drive data-informed decisions.
• Own program and project planning: scope, milestones, capacity, dependencies, and release planning across multiple concurrent workstreams.
• Proactively manage risks, issues, and dependencies, escalating clearly and driving them to resolution.
• Partner with Product, Engineering, QA, and business stakeholders to translate requirements into well-structured epics, stories, and acceptance criteria.
• Engage credibly on technical topics such as architecture, integrations, environments, CI/CD, and release management to anticipate delivery risk.
• Coach teams and stakeholders on Agile principles and best practices, fostering a culture of accountability and continuous delivery.
• In healthcare IT contexts, ensure delivery practices account for regulatory, security, and compliance considerations (e.g., HIPAA, PHI handling).

Qualifications

Experience

• 7+ years in technology project/program management, including 4+ years in a dedicated Agile role (Scrum Master, Agile Project Manager, or Agile Delivery Lead).
• Demonstrated expertise running both Scrum and Kanban, with deep hands-on Kanban practice (flow management, WIP limits, flow metrics).
• Proven track record leading Agile mindset transformations across the people, process, and technology spectrum.
• Deep, hands-on Atlassian experience, including direct Jira administration and Confluence.
• Proven experience managing distributed onshore and offshore teams.
• Demonstrated ability to apply AI tools to improve project management, reporting, or team productivity.
• Healthcare IT experience strongly desired (e.g., payer, provider, health-tech, claims, EHR/EMR, or regulated healthcare data environments).

Required Competencies

• Strong technical acumen, able to converse credibly with engineers on architecture, integrations, environments, and release processes.
• Expert-level Agile facilitation, coaching, and servant-leadership, with genuine enthusiasm for advancing Agile ways of working.
• Deep Kanban proficiency and advanced Jira/Confluence administration and configuration skills.
• Excellent communication and stakeholder management across technical and business audiences.
• Data-driven mindset with the ability to build and interpret delivery metrics.
• Strong organizational skills to manage multiple concurrent workstreams and shifting priorities.
• Demonstrated ability to adopt and evaluate new AI and automation tools to drive efficiency.

Education

• Bachelor’s degree in Computer Science, Information Systems, Engineering, a related technical field, or equivalent experience.

License/Certification

• Agile certification required (e.g., CSM, PSM, PMI-ACP, or equivalent).
• Kanban (e.g., KMP) and Atlassian (e.g., ACP-Jira Administrator) certifications preferred.
• PMP and/or SAFe certification a plus.

Preferred

• Healthcare IT experience, including HIPAA and PHI/PII handling in regulated environments.
• Experience scaling Agile across multiple teams (e.g., Scrum at Scale or SAFe).
• Experience with Atlassian Intelligence/Rovo or comparable AI-assisted delivery tooling.
• Familiarity with CI/CD, cloud platforms, and modern software delivery practices.
• Located in or near Memphis, TN.

Who is Intellivo?

As an industry market leader in subrogation, Intellivo empowers health plans and insurers to maximize financial outcomes by identifying and pursuing more reimbursement opportunities from alternative third-party liability (TPL) payers. Through innovative technology, Intellivo accelerates the identification of reimbursement opportunities while completely eliminating the need to fill information gaps through ineffective and burdensome outreach to plan members. With a 25-year history of excellence, Intellivo proudly serves more than 200 of the country’s largest health plans. 

Why work for Intellivo?

Imagine a place where your talent is treasured, and excellence is rewarded. Now imagine a collaborative culture where every voice is valued. We are a team united by solving some of the most complex challenges on the financial side of healthcare.

• Amazing Team Members – Intellivators!
• Medical Insurance
• Dental & Vision Insurance
• Industry leading health & wellness benefits
• 401(K) retirement plan
• Competitive Paid Time Off
• And More!