Head of Voice Platforms & AI-Driven Contact Center
Brown & Brown
Brown & Brown in Plano, TX is seeking an Associate Director of Voice Services to lead the vision, design, and operation of our voice and Contact Center technologies. This role focuses on modernizing customer engagement through agentic AI and automation, driving efficiency and experience. You will oversee major platforms (Five9, Genesys, RingCentral, Microsoft Teams Voice), ensure high availability, and manage vendor relationships and SLAs while guiding a skilled team of engineers and analysts. #J-18808-Ljbffr
Vacancy posted 5 days ago
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