Traverse City Pit Spitters: Special Event Server

Job Title:

Job Title: Special Event Server

Department: Food and Beverage

Supervisor: Food and Beverage Manager

FLSA Status: Seasonal Hourly, Non Exempt

Purpose and function of job:

The Server works under the supervision of the Food and Beverage Supervisor and Food and Beverage Manager providing prompt, excellent wait service to all customers, providing 100% guest satisfaction. The Server performs all job tasks in compliance with the philosophy, policies, goals, and budget of Traverse City Baseball, Inc.

Essential Duties and Responsibilities:

Essential duties and responsibilities of this job classification:

• Responsible to maintain high visibility when customers are present to proactively address guest's needs.

• Must gain knowledge of menu items and all ballpark concession products.

• Responsible to prep and pre-stock all with necessary supplies, food and beverages to assure they are ready for guests' arrival.
• Assist supervisor with advanced food order set-ups and other prep work that needs to be accomplished before guests arrive to the stadium.
• Responsible to welcome guests in your designated area, introduce yourself and identify the customer contact person.
• Responsible for explaining the process of ordering and payment in your area.
• Responsible for informing suite guests about their options for soft drink service and unlocking coolers when suite holder elect to pay on soft drink consumption.
• Handles all food/drink orders with customers.
• Manage all customer service issues or concerns with customers. Report any issues to either the Supervisor or F&B Manager.
• Responsible to gather prompt feedback on orders and provide check in with customers every 15 minutes throughout the night.
• Responsible to continually clean trash, plates, carts and cans/bottles at every visit.
• Make customers aware of the 7th inning alcohol cut-off early in the game and offer them a "last-call" opportunity to order alcohol ahead of the cut-off.
• Responsible to total customers' bills, collect payment, and provide receipt options to guests on request.
• Responsible to always thank customer and welcome them back to another game.
• Responsible to return items, maintain order to suites, prep and stock areas and clean at end of night in preparation for next game or event.
• Responsible for tidying up post-game, cleaning any dirty dishes, and removing all trash from the area for the Operations team to pick up and dispose of.
• Complete any projects designated by Food and Beverage Manager or Supervisor.

• Other duties as assigned.

Experience and skills requirements:

Type of prior related experience:

• Previous wait staff experience preferred.

Special skills/abilities/competencies required:

• Strong presentation of customer service skills
• Ability to multitask.
• Excellent communication and organization skills.
• Ability to work non-traditional hours and remain flexible. Holidays and weekends as needed.
• Ability to stand and walk up for 3+ hours at a time.
• Ability to handle frequent interruptions.

• Project a positive image to internal (employees) and external (fans) customers.

• Ability to effectively present and respond to information and questions from management.
• Professionalism, judgment and maturity in handling confidential matters.

Education and qualifications requirements:

Certifications or special qualifications needed:

• High School Diploma or equivalent
• Must be at least 18 years of age

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand, walk, and sit and move quickly throughout all levels of Suite and concourse. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 30 pounds. The employee is occasionally required to use hot pads or rubber gloves for food. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.

Notice:

The above information on this job description has been described to indicate the general nature and level of work performed by incumbents. Other duties and responsibilities not specifically described may be assigned from time to time, consistent with knowledge, skills and abilities of the incumbent.